General Manager

Catalent; Kansas City (MO); Sur place; USD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision benefits

PTO and paid holidays

Tuition reimbursement

WellHub wellness program

Discount programs

Résumé du poste

Catalent is seeking a General Manager to lead its Kansas City Clinical Supply Services business on a 5‑day onsite basis. The role oversees roughly 300 employees and a $90M revenue stream within a multidisciplinary campus.

You will drive strategy, performance, and customer relationships, balancing quality, cost, and capacity while shaping leadership succession and culture on a high-visibility platform.

Qualifications

• Proven leadership of large, complex operations in regulated life sciences.
• Experience owning full P&L and driving growth while managing cost and quality.
• Ability to develop leaders and build succession within a multi-level organization.

Responsabilités

• Provide overall leadership and strategic direction for KC CSS business.
• Own the full P&L and site performance across safety, quality, delivery, cost, and profitability.
• Build and unite a high-performing site leadership team with clear ownership.
• Drive operational excellence through planning, capacity management, and continuous improvement.
• Foster a people-focused culture of accountability, collaboration, and inclusion.
• Ensure regulatory compliance including cGMP and safety programs.
• Develop relationships with customers through site visits and reviews.
• Establish KPIs and operating rhythms to improve reliability and performance.
• Lead workforce planning, talent development, and succession initiatives.
• Partner across Quality, Supply Chain, Finance, HR, Engineering, and Commercial teams.

Connaissances

Leadership

P&L ownership

Strategic direction

Regulated operations

Cross-functional leadership

Customer engagement

Communication

Formation

Bachelor's degree

Master's degree preferred

Description du poste

General Manager, Kansas City – Clinical Supply Services

Catalent is seeking a General Manager to lead its Kansas City Clinical Supply Services (CSS) business, a significant customer-facing operation within Catalent's broader multi-business Kansas City campus. The business supports global pharmaceutical and biotechnology customers across clinical supply management, packaging and labeling, storage, distribution and logistics, cold chain, comparator sourcing, and related clinical supply services. The Kansas City CSS business supports the delivery of investigational products used in clinical trials worldwide and operates within a campus that also includes Catalent pharmaceutical development/manufacturing and biologics analytical capabilities. Reporting to the Vice President, Operations, the General Manager will have full P&L and overall leadership responsibility for the KC Clinical Supply Services business. The GM will lead through the site leadership team, strengthen culture and succession, drive customer and operational performance, and partner across the broader Kansas City campus and global CSS network. This position is based onsite at Catalent's Kansas City, MO facility (5 days per week).

Position Summary

General Manager – Clinical Supply Services: Leadership over a significant business of approximately 300 employees and $90M in revenue supporting global pharmaceutical and biotechnology customers.

The Role

• Provide overall leadership and strategic direction for the Kansas City Clinical Supply Services business, ensuring alignment with business objectives and customer expectations
• Own the full P&L and site performance across safety, quality, delivery, cost, employee engagement, customer satisfaction, and profitability
• Build, develop, and unite a high-performing site leadership team, creating clear functional ownership, accountability, and strong succession
• Drive operational excellence through effective planning, execution, capacity management, continuous improvement, and disciplined performance management
• Foster a people-focused culture of accountability, collaboration, inclusion, trust, and continuous improvement
• Ensure compliance with all regulatory, quality, and corporate requirements, including cGMP standards, safety programs, and site procedures
• Serve as a senior executive partner for customers, building strong relationships through site visits, business reviews, issue resolution, and ongoing engagement
• Establish and monitor key performance indicators and operating rhythms that improve reliability, responsiveness, and business performance
• Lead workforce planning, talent development, succession planning, and employee engagement initiatives across a complex, multi-level organization
• Partner cross-functionally with Quality, Supply Chain, Finance, HR, Engineering, Commercial, global Project Delivery, and other Kansas City campus leaders to support customer success and business growth
• Champion a customer-first mindset while balancing quality, service, capacity, cost, scalability, and profitability

The Candidate

• Bachelor's degree in Life Sciences, Engineering, Operations, Business, Logistics, or a related field required; Master's degree preferred
• 10+ years of progressive leadership experience within pharmaceutical, biotechnology, CDMO, CRO, clinical supply, or another highly regulated manufacturing, services, or operations environment
• Direct Clinical Supply Services experience is preferred but not required; demonstrated ability to lead through strong functional subject-matter experts is important
• Demonstrated success leading large, complex operations and multi-level leadership teams, with experience developing leaders and building succession
• Strong understanding of regulated operations, customer delivery, supply chain, packaging, manufacturing, logistics, or adjacent life sciences services
• Deep knowledge of cGMP requirements and regulatory expectations within a highly regulated environment
• Demonstrated success leading culture change, operational transformation, performance improvement, and organizational development
• Strong business and financial acumen with full P&L ownership required, including experience managing cost, margin, investment, and growth priorities
• Significant customer-facing experience, ideally in a contract services, CDMO, CRO, or other business-to-business environment
• Exceptional leadership presence with the ability to influence, engage, coach, develop, and inspire teams in a matrixed environment

Catalent Leadership Competencies

• Leads with Integrity and Respect
• Delivers Results
• Demonstrates Business Acumen
• Fosters Collaboration and Teamwork
• Champions Change
• Engages and Inspires
• Coaches and Develops

Why Join Catalent?

• Lead a significant Clinical Supply Services business of approximately 300 employees and $90M in revenue supporting global pharmaceutical and biotechnology customers
• Join a broader Kansas City life sciences campus that includes Clinical Supply Services, pharmaceutical development/manufacturing, and Biologics Analytical Services
• Play a critical role in helping customers deliver investigational medicines to patients participating in clinical trials around the world
• Shape culture, strengthen the leadership bench, and drive operational and financial performance in a highly visible General Manager role
• Defined career path with ongoing development opportunities
• Competitive compensation and benefits package
• Medical, dental, and vision benefits effective on day one
• 152 hours of PTO plus 8 paid holidays
• Tuition reimbursement and WellHub wellness program
• Perkspot employee discount program

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [e-mail]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration to the application or hiring process.

Catalent is an Equal Opportunity Employer, including disability and veterans.