Manager, Commercial Operations

Catalent Pharma Solutions; Kansas City (MO); On-site; USD 110,000 - 150,000; Full time

Job summary

Catalent is seeking a Manager, Commercial Operations to lead the Kansas City Analytical Services commercial efforts. You will partner with Business Development, Project Management, Laboratory Operations, and Finance to ensure successful execution of customer programs while driving forecasting accuracy, capacity planning, and growth.

The role blends analytical or laboratory expertise with strong customer-facing and commercial experience to optimize lab utilization, improve turnaround times, and

Qualifications

• Bachelor’s degree in a scientific, engineering, or related discipline.
• Minimum 3 years in contracting, commercial operations, program management, account management, or related roles in pharma/biotech services.
• Experience in BioAnalytics, Analytical Services, or lab operations with a focus on efficiency and capacity.

Responsibilities

• Identify bottlenecks and improve turnaround times to maximize laboratory capacity.
• Serve as the commercial lead for existing customer programs and align with contractual commitments.
• Partner with Business Development, Project Management, Laboratory Operations, and Finance to drive customer success and growth.
• Lead demand forecasting, capacity planning, and portfolio management for lab utilization.
• Manage commercial agreements, renewals, and customer communications.
• Perform other duties as assigned.

Skills

Analytical background

Commercial experience

Customer-facing experience

Forecasting

Cross-functional collaboration

Education

Bachelor's degree in a scientific, engineering, or related discipline

Job description

Manager, Commercial Operations Position Summary

Catalent is seeking a Manager, Commercial Operations to support our Kansas City Analytical Services business. This role serves as the commercial lead for existing customer programs, partnering with Business Development, Project Management, Laboratory Operations, and Finance to ensure successful execution of customer projects while driving operational efficiency, forecasting accuracy, and business growth. The successful candidate will combine a strong analytical or laboratory background with commercial and customer‑facing experience. This individual will leverage data, customer demand signals, and operational insights to support capacity planning, commercial decision‑making, portfolio management, and long‑term customer success.

About Catalent Kansas City Analytical Services

Catalent's Kansas City campus is a premier analytical center of excellence supporting biologic and advanced therapy programs from development through commercialization. Our BioAnalytics team provides comprehensive analytical testing, method development, characterization, validation, and stability services that help customers accelerate development timelines, ensure product quality, and bring life‑changing therapies to patients worldwide. Working alongside scientific, operational, and commercial partners, you’ll play a key role in supporting a diverse portfolio of biologics and advanced therapeutics for some of the industry's most innovative companies.

Location

100% onsite at our Kansas City, Missouri facility

Shift

Monday – Friday, First Shift

The Role

• Leverage your understanding of analytical testing and laboratory operations to identify bottlenecks, improve turnaround times, enhance operational efficiency, and help maximize laboratory capacity and performance.
• Serve as the commercial lead for existing customer programs, ensuring alignment between customer expectations, contractual commitments, and operational execution.
• Partner cross‑functionally with Business Development, Project Management, Laboratory Operations, and Finance to support customer success and drive business growth.
• Lead demand forecasting, capacity planning, and portfolio management activities to support laboratory utilization, operational readiness, and long‑term planning.
• Manage commercial agreements, contract renewals, and customer communications while identifying opportunities to strengthen customer relationships and grow existing accounts.
• Other duties as assigned.

Candidate Requirements

• Bachelor's degree in a scientific, engineering, or related discipline.
• Minimum of 3 years of experience in contracting, commercial operations, program management, account management, or other business‑related roles within the pharmaceutical or biotechnology services industry.
• Direct experience working within a BioAnalytics, Analytical Services, laboratory operations, quality control, analytical development, or similar scientific environment, with a strong understanding of laboratory workflows, testing operations, and opportunities to improve efficiency, capacity, and turnaround times.
• Strong understanding of laboratory workflows, testing operations, and the factors that impact turnaround times, capacity, and operational efficiency.
• Demonstrated analytical, problem‑solving, and business acumen, with experience collaborating across cross‑functional teams in a customer‑focused environment.

Preferred Skills & Background

• Candidates who have progressed from technical, laboratory, or scientific roles into Commercial Operations, Business Operations, Program Management, or Account Management are highly preferred.
• 5+ years of experience in commercial operations, business operations, program management, account management, contracting, or related business functions within the pharmaceutical, biotechnology, CDMO, or CRO industry.
• Advanced degree (MBA, MS, or PhD) in a scientific, engineering, business, or related discipline.
• Experience within a CDMO, CRO, biologics, cell & gene therapy, vaccine, or broader biopharmaceutical services environment.

Why you should join Catalent

• Opportunity to play a key role in driving growth within a global CDMO leader.
• Competitive compensation package, including incentive opportunity.
• Day‑one medical, dental, and vision coverage.
• 401(k) with company match.
• Tuition reimbursement and professional development opportunities.
• Generous paid time off and holiday schedule (152hours+8 holidays.)
• Collaborative, mission‑driven culture focused on improving patient outcomes worldwide.

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life‑saving and life‑enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone that is counting on us. Join us in making a difference. personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Equal Opportunity Employer

Catalent is an Equal Opportunity Employer, including disability and veterans. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [e-mail]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life‑cycle supply. With time‑tested experience in development sciences, delivery technologies, and multi‑modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life‑enhancing and life‑saving treatments for patients annually.