General Manager

Nothing Bundt Cakes; Issaquah (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading bakery is seeking a General Manager to oversee operations, drive sales, and ensure exceptional guest experiences. The role involves team leadership, business management, and community engagement, fostering a positive environment while maintaining high-quality standards. Ideal candidates will have leadership experience in retail or foodservice, strong problem-solving skills, and a commitment to excellence.

Benefits

Competitive Pay

Up to 2 weeks of Paid Time Off (PTO)

Performance-Based Bonus

Free Uniforms

Training and Development

Employee Discounts

Qualifications

• 1-3 years of leadership experience in retail or foodservice.
• Ability to interpret business and financial data.

Responsibilities

• Directs team and day-to-day operations of the bakery.
• Manages inventory, cash, and special orders.
• Leads community outreach to increase brand visibility.

Skills

Leadership

Problem-Solving

Interpersonal Skills

Education

High school diploma or GED

Post-secondary education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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The Nothing Bundt Cakes (NbC) Bakery Manager/Lead Operator directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager/Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.

Accountabilities/Duties

Team Leadership

Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.

Recruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.

Engages frequently with team members to gain insight into workload and progress, address any challenges and course correct as needed.

Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.

Delineates role of Assistant Manager, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation.

Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.

Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

Business Operations

Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.

Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.

Creates and communicates weekly sales productivity goals, cake production plan and team schedule, and adjusts bakery coverage based on changing business trend.

Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders and conducts monthly inventory.

Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.

Manages all controllable expenses, including labor, COGS, maintenance and supplies, to maximize profitability.

Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.

Local Marketing

Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.

Coordinates special event participation with local businesses, schools and other community organizers.

Core Values And Leadership Competencies

Servant’s Heart

Goes above and beyond to support and develop the team and create a superior guest experience.

Keeps the good of the team and guest ahead of personal interests or gain.

Leads by example and displays humility and empathy for others.

Spirit of a Champion

Demonstrates an intense drive, a commitment to excellence and a passion to succeed.

Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.

Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.

Genuine Connections

Projects warmth, enthusiasm and optimism that attracts and energizes others.

Builds positive, productive relationships and communicates often and openly.

Serves as a strong Cake Celebrity/Brand Ambassador in the local community.

Knowledge, Skills And Abilities

Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.

Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.

Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.

Excels at delegating duties, communicating clear expectations, directing others’ work and managing performance.

Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.

Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.

Demonstrates strong learning agility, with a passion to grow and excel.

Education, Certifications And Work Experience Requirements

High school diploma or GED; post-secondary education is a plus.

1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or foodservice industries.

Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives.

Experience in creating productivity goals, inventory par levels and team schedules, and managing costs.

Foodservice safety training certificate (or required to obtain within 30 days of employment).

Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Benefits

Competitive Pay

Up to 2 weeks of Paid Time Off (PTO)

Performance-Based Bonus: $2,000 - $11,400

Free Uniforms

Training and Development

Employee Discounts

As the Bakery Operator at Nothing Bundt Cakes, you get to be the cake celebrity in

your community. You’ll lead a team that makes cakes that delight our guests. You’ll

create a fun and engaging atmosphere and leverage a successful and growing brand

that everyone loves. Thanks to you, the bakery runs smoothly, and our guests will find

joy in every bite.

Local celebrity status isn’t the only perk of working here:

We have great operating hours – no late nights!

You get to bring joy to your community by making genuine connections and

identifying ways to celebrate local businesses.

Cake discounts. Yummm!

This job is fun. It’s literally a piece of cake!

This is a great place to make new friends!

Apply now. Joy is the job.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

California Applicant Privacy Policy

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Services

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