General Manager

Pins Mechanical Co.; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Rise Brands is seeking a General Manager for Pins Mechanical Co. in Indianapolis to lead operations, guest experience, and staff performance, working with the AGM to set standards for bar staff and management.

You will oversee the bar program, inventory, and safety while driving margins and brand integrity. Responsibilities include building vendor relationships, training and supervising team members, and delivering exceptional guest service in a fast-paced environment.

Qualifications

• Positive attitude and excellent communication skills.
• Ability to meet physical demands including standing and lifting.
• Flexible schedule including nights and weekends.
• Ability to maintain cleanliness and hygiene.
• Sense of urgency and attention to detail in a fast-paced environment.
• Ability to learn quickly and adapt to changes.
• Independent decision making with business-first mindset.
• Ability to teach, train, coach and manage team members.

Responsibilities

• Lead space build-out and pre-launch activities.
• Establish relationships with vendors and distributors.
• Contribute to margin targets and inventory procedures.
• Monitor health and safety issues and enforce compliance.
• Manage cash control, inventory, labor, and financial reporting.
• Oversee new drinks/cocktails menus and brand alignment.
• Oversee facility management and equipment maintenance.
• Foster a positive work environment and staff development.
• Provide training on POS and product knowledge.
• Conduct performance reviews and onboarding.
• Set objectives aligned with performance reviews.
• Support colleagues during peak times.
• Build trust with guests; act as brand ambassador.
• Inspire staff to anticipate guest needs and deliver excellent service.

Skills

Positive attitude

Communication skills

Flexible schedule

Physical stamina

Fast learner

Change adaptation

Independent decision making

Team leadership

Job description

As the General Manager, your top priority is fostering an environment where improvements to products, processes and service are welcomed/encouraged by the team. You will work closely with the AGM to set standards and expectations for the bar staff and management team to follow.

RESPONSIBILITIES: GENERAL

• Involvement, management and participation in PIns Mechanical Co. space build out and pre-launch activities.
• Establish relationships with proper vendors and distributors.
• Contribute to the achievement of margins at targeted levels.
• Organize inventory procedures and ensure we are stocked appropriately with product at all times.
• Take responsibility for monitoring, reporting, and correcting all health and safety issues.
• Control profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate actions.
• Oversee the re-creation of drinks/cocktail menus that are new, inspiring, and on brand.
• Oversee Facility Management, including game and equipment maintenance.

RESPONSIBILITIES: MANAGING STAFF

• Foster a positive, productive, and healthy work environment for all staff.
• Conduct training to ensure the staff has strong POS and product knowledge and are able to up-sell.
• Monitor, review and provide feedback on individuals’ performances.
• Establish appropriate standards and procedures to hold staff at the highest customer experience levels.
• Set and review objectives in line with the performance review and on-boarding process.
• Work to develop team members according to their individual abilities and potential.
• Support colleagues at peak times and undertake any operational duty which might be reasonably required.

RESPONSIBILITIES: CUSTOMER SERVICE

• Build sustainable relationships of trust through open and interactive communication.
• Handle complaints; provide appropriate solutions in a timely manner and follow up to ensure resolution.
• Act as a brand ambassador for 16-Bit and ensure values are upheld to both external and internal audiences.
• Provide professional and friendly guest services with a willingness to interact to meet their experience needs.
• Inspire and train team members to anticipate needs and provide outstanding guest service.

REQUIRED SKILLS AND ABILITIES:

• Positive attitude and excellent communication skills.
• Ability to meet the physical demands of the position, including, walking, standing, and/or lifting heavy items for extended periods of time.
• Available to work a flexible schedule that includes nights and weekends.
• Ability to follow proper cleanliness and hygiene procedures.
• Must work with a sense of urgency while maintaining attention to detail in a fast-paced environment.
• Must have the ability to learn quickly, thoroughly, and in detail; must recognize and adjust to change.
• Ability to think quickly on their feet and be an independent decision maker while putting the business first.
• Must have the ability to teach, train, coach and manager team members in an effective manner.

Rise Brands is full of diverse, cool people! At Rise Brands you have an opportunity to be your true, authentic self with the chance to build and advance exciting new brands for years to come.

As such, Rise Brands is an Equal Opportunity Employer. Rise brands provides equal employment opportunity and prohibits discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all parts of the employee lifecycle, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.