General Manager

GAC 2022; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

GAC 2022 is seeking a Branch Manager in Indianapolis to oversee sales, installation, service, retention and escalations for the branch. You will lead cross-functional teams, manage budgets, and align goals with company objectives while ensuring compliance and high customer satisfaction.

The role emphasizes staff development, community engagement, and partnership with marketing to drive growth and profitability. You will mentor staff and drive process improvements across operations.

Qualifications

• Strong leadership and management skills.
• Excellent sales, customer service and interpersonal skills.
• Excellent written and verbal communication.
• Organizational skills and attention to detail.
• Ability to prioritize tasks and delegate.
• Experience in sales or operations in a service-based industry.
• Management of large cross-functional teams.
• Proven track record of growing and sustaining a team.

Responsibilities

• Lead branch sales, installation, service, retention, and escalations.
• Collaborate to set sales/operational goals and budgets.
• Conduct regular staff meetings to communicate goals and provide guidance.
• Identify training needs and coordinate development plans.
• Maintain relationships with clients and provide excellent service.
• Participate in community activities to promote the organization.
• Collaborate with marketing on campaigns and growth.
• Oversee quality of installations and customer satisfaction.
• Assist in development of annual goals and budgets.
• Ensure compliance with internal policies and regulations.

Skills

Leadership

Sales

Customer service

Communication

Organization

Prioritization

Microsoft Office

Bachelor's Degree

Service industry experience

Cross-functional leadership

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office Suite

Job description

The Branch Manager is responsible for the overall sales, installation, service, retention, and escalations of collections for the Branch office they are assigned to. This individual will oversee the profitability and cost control measures of the Branch while aligning departmental goals with company objectives on a yearly basis.

• Collaborates with staff and department heads to set reasonable sales and/or operational goals
• Collaborates with Chief Operating Officer to set budget and performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with Branch staff; provides guidance and leadership to enable staff to meet these goals and objectives
• Identifies training needs and opportunities; collaborates with Corporate Engagement and Development Specialist to develop and implement a plan for meeting those needs
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff
• Participates in community activities to promote the organization and to build goodwill
• Collaborates with other Managers and marketing team members regarding advertising, marketing, and growth campaigns
• Creates and or implements programs to improve customer retention and reduce cancellations
• Assists with acquisition identification and reviews
• Assist in development of annual goals and budgets
• Oversee quality of installations and customer cut-ins, including the development of acceptable department policies and procedures to ensure delivery of quality customer satisfaction

Required Skills, Abilities, Education & Experience:

• Excellent leadership and management skills
• Excellent sales, customer service, and interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks, delegating when appropriate
• Proficient with Microsoft Office Suite or related software
• Bachelor's Degree or equivalent industry work experience
• Experience in sales or operations in a service-based industry
• Management and leadership of large cross-functional teams experience required
• Proven track record of growing and sustaining a team over an extended period of time

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.