General Manager

Sloomoo Institute Llc; Houston (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

Sloomoo Inc. seeks a General Manager to launch and run the daily operations of our experience venue in Houston.

You will lead a 40+ person team across guest services, production, and retail, while managing a multi-million-dollar budget and ensuring an exceptional guest experience. The role requires a strong focus on people, process, and performance, with a passion for joy, accountability, collaboration, and excellence.

Qualifications

• Experience in operational management within a guest-facing operation.
• Budgetary and line management experience.
• Strong leadership and staff development abilities.

Responsibilities

• Full P&L responsibility.
• Develop and manage multi-million-dollar budget, forecast and profitability.
• Manage floor manager, production, retail store manager, and staff.
• Manage procurement and inventory.
• Develop Standard Operating Procedures.
• Ensure staff follow SOPs.
• Maintain brand integrity throughout the experience.
• Provide leadership and line management to the Sloomoo Inc. team.

Skills

Operational management

Budgeting

Leadership

Staff development

Multitasking

Education

Bachelor’s degree in hospitality, business administration, or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Full Time Houston, TX, US

Salary: $100,000.00 Annually

JobTitle:GeneralManager

Reportingto:VPofOperations

ABOUTSLOOMOO

Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights (you can slingshot slime, walk on slime, design your own slime, and more) converge with glossy, contemporary design.

Sloomoo’s universe has expanded - there are now a total of 7 Institutes (NYC, LA, Houston, Chicago, Atlanta, Charlotte, Washington DC) and 2 MiniMoos (Boston, Philadelphia) with more to come.

MiniMoos are smaller than the Institutes but packed with as much color, surprise, and play.

The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC, and more.

The mission: Deliver joy, whether you’re a kid or kid-at-heart.

PositionSummary

We are seeking an energetic, strategic, and hands-on General Manager to lead the launch and daily operations of our Los Angeles location. Leading a staff of 40+ on a daily basis to deliver an exceptional experience for our guests and at the same time you will be manufacturing thousands of tons of slime every year. You will lead the daily operation and management of Sloomoo Inc, creating an inclusive culture and a warm welcome for our guests, volunteers, and staff.

TheGeneralManagerwillbeconfidentinmanagingpeople,projectsandbudgets,andwillknowwhentodelegateandwhentotakeownership.Theywillbringapositiveandempoweringattitudetotheteam,andtheirmotivatingapproachwillensuredeliverytoahighstandardacrossthesite.Theywillbeabletoworkwitharangeofdifferentstakeholdersanddemonstrateflexibilityandaproactiveanddiplomaticapproachtoproblem-solving.TheGeneralManagerwilltaketheleadontheplanninganddeliveryofworkstreams,ensuringthattheVPofOperationsiskeptinformedandinvolvedinkeydecisionmaking.

You will be key toupholdingSloomoo’svalues:

1.Joy-JoyisourDNA.Wesparkwonder,play,andcreativityineverythingwedo.

2.Accountability-Weownit.Everyaction,everyresult-ournameisonit.

3.Collaboration-Joyhappenswhenwecreatetogether.Weriseasoneteam.

4.Innovation-Wepushlimits,dreambig,andturnboldideasintoreality.

5.Inclusivity-Everyonebelongs.Everyvoicematters.

6.Resilience-Wepivot,solve,andgrowstrongerthrougheverychallenge.

7.Excellence-Goodisn’tenough.Weobsessoverthedetailsthatmakegreatness.

Responsibilities:

• FullP&Lresponsibility.
• Developandmanagemulti-million-dollarbudget,forecastandprofitability.
• Managefloormanager,production,retailstoremanager,andstaff.
• Manageprocurementandinventory.
• DevelopStandardOperatingProcedures.
• EnsurestaffarefollowingallStandardOperatingProcedures.
• Maintainbrandintegritythroughouttheexperience.
• ProvideleadershipandlinemanagementtotheSloomooInc.team,ensuringthatresourcingisplannedfornewdevelopments,andstaffingismanagedacrossthesite.
• Supportalloperationaldepartmentstoregularlyreviewtheirworkingpracticesandseekimprovementstoreducethelikelihoodofaccidents.
• Maximizeguestadmissionsincomefromtheforecastandworkwiththeseniormanagementteam,settingfutureforecastsandbudgets.
• ControlLaborspendtoensurewearehittingandexceedingtargets.
• Provideaworldclassguestexperienceasevidencedbypositivesurveyresults.
• Provideanengagingandrewardingworkplaceforallemployeeswithacompetitiveretentionrateandprovenpromotion.
• Meet(andexceed)projectedguestcountandprojections.
• Creationandimplementationofimprovementsforguestsatisfaction,employeeexperienceandrevenuegrowth.
• DataDriven-usedatatodriveyourdecisionmakingforsalesandproduction.
• Completeaccident/incidentreportwithdocumentedfollowthroughandresolutionforeachaccident/incidentwithin24hoursoftheincident.
• Other responsibilities as assigned.

Qualifications:

• Preferredbachelor’sdegreeinhospitality,businessadministration,orrelatedfield.
• Experienceinoperationalmanagementwithinaguest-facingoperation.
• Budgetaryandlinemanagementexperience(essential).
• Abilitytoprioritizetheneedsofthedifferentdepartments.
• Excellenttimemanagementandorganizationalskills.
• Excellentcommunicationskillsandafriendlyandapproachablemannerwithstafffromacrosstheorganization,ensuringgoodworkingrelationships.
• Abilitytobuildandmaintainstrongrelationshipswithkeyconsultantsandcontractors.
• Abilitytoengagewithcolleaguesinadiplomaticmanner.
• Energetic,perceptive,confidentproblemsolverwithagoodsenseofhumor.
• Minimumage:18years.

InclusivityCommitment:

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.