Assistant General Manager

Sloomoo Institute; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Sloomoo Institute in Los Angeles is seeking an Assistant General Manager to lead daily floor operations, guest experience, and retail activity. You will supervise leads and slimetenders, manage schedules, and ensure safety and cleanliness.

The role partners with GM and HR to coach staff, hire, onboard, and drive events such as parties and private bookings while maintaining merchandising standards and budget alignment.

Qualifications

• 3–5 years of operations, hospitality, retail, entertainment, or guest-facing management experience.
• Proven track record coaching people and maintaining standards under pressure.
• Clear, direct communication with guests, team, and GM.
• Strong organization and attention to detail with scheduling and labor insights.

Responsibilities

• Lead daily floor operations as manager on duty, ensure guest flow, and uphold cleanliness and merchandise standards.
• Directly supervise Leads and Slimetenders, assign work, coach performance, and manage schedules within labor budget.
• Own onboarding for new team members and drive station certification through LMS and weekly coverage.
• Enforce safety standards, complete incident reports, and escalate issues to GM/HR the same day.
• Monitor daily labor against plan, manage admissions and retail operations, and support merchandising standards and reporting.

Skills

Guest experience leadership

Team supervision

Scheduling

Operational excellence

Tools

Ticketure

Shopify POS

Accumatica

GoAudits

Job description

About Sloomoo

Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights (you can slingshot slime, walk on slime, design your own slime, and more) converge with glossy, contemporary design.

Sloomoo’s universe has expanded - there are now a total of 7 Institutes (NYC, LA, Houston, Chicago, Atlanta, Charlotte, Washington DC) and 2 MiniMoos (Boston, Philadelphia) with more to come.

MiniMoos are smaller than the Institutes but packed with as much color, surprise, and play.

The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC, and more.

The mission: Deliver joy, whether you’re a kid or kid-at-heart.

Job Title : Assistant General Manager
Reports to : General Manager

Responsibilities

Floor and Guest Experience

• Run daily floor operations as manager on duty: opening and closing, station coverage, guest flow, and the moment-to-moment guest experience.
• Resolve escalated guest concerns.
• Hold the experience to standard including cleanliness, organization, merchandising, and operational readiness.

Team Leadership

• Directly supervise Leads and Slimetenders on shift, assigning work, coach performance, and holding the team to Sloomoo’s policies and procedures.
• Interview candidates and make hiring recommendations.
• Deliver coaching and corrective action in partnership with the GM and HR.
• Build and adjust the location's schedules to meet guest forecast demand within the labor budget. Publish schedules on time and manage call-outs and coverage.

Training and Certification

• Own onboarding for new team members and drive station certification through observed behavior-based sign off.
• Keep station certification records up to date through our LMS, and use weekly coverage to decide which certification comes next.

Safety and Compliance

• Enforce safety standards across the location
• Complete, review, and file incident reports. Escalate injuries, guest incidents, and employee relations matters to the GM and HR the same day.
• Ensure timekeeping, breaks, and wage-and-hour compliance is followed on every shift.

Operations and Financials

• Monitor daily labor against plan and adjust staffing accordingly.
• Own daily admissions and retail operations in Ticketure and Shopify POS, including end-of-day reports.
• Support merchandising standards, inventory courts, and product availability through accurate reporting in Accumatica.
• Partner with Sloomoo Marketing to run birthday parties, group bookings, and private events.
• Implement company initiative and operational improvements at Sloomoo location, and flag any operational inefficiencies back to the GM.
• Take on additional responsibilities as assigned.

Physical Requirements

• Ability to stand and move throughout the location for extended periods, occasionally lift up to 30 pounds, and work in an environment with slime, scents, sound, and light.

Qualifications

• 3–5 years of experience in operations, hospitality, retail, entertainment, or guest‑facing management, with experience in supervising a team in a fast-paced environment.
• Track record of coaching people and holding a standard under pressure.
• Clear, direct communication with guests, with the team, and GM.
• Sound judgement and decision making skills.
• Strong organization and attention to detail; comfortable with scheduling, labor, and basic operation financials.
• Availability for evenings, weekends, and holidays.
• Proficient in Google Workspace and Microsoft 365, and able to pick up other platforms as needed.

Preferred

• Experience in opening a new location or building a team from scratch.
• Experience in experiential entertainment, family attractions, or events.
• Experience with Ticketure, Shopify POS, Accumatica, GoAudits, or comparable systems.

Inclusivity Commitment

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities, and promoting initiatives aimed at creating a culture that is meaningful, innovative, and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.