General Manager

The KYO Group; Houston (TX); Hybrid; USD 70,000 - 110,000; Full time

Job summary

The KYO Group in Houston, TX seeks a General Manager to oversee daily yard operations, inventory, loading/unloading, and customer service. You will lead yard staff, train personnel, schedule maintenance, and implement scalable SOPs while ensuring safety and efficiency across both office and outdoor environments.

Ideal candidates bring experience in landscaping/materials yards, strong leadership, and a bilingual capability (English–Spanish).

Qualifications

• Bachelor’s degree required in related field.

Responsibilities

• Oversee daily yard operations including inventory management, materials handling, truck loading/unloading, and customer service.
• 0

Skills

Leadership

SOPs

MS Office

Google Workspace

Inventory software

Customer service

Problem solving

Bilingual EN/ES

Education

Bachelor’s degree in Business / Supply Chain / Horticulture

MBA preferred

Tools

Forklift certification

CDL license

Job description

This position reports to the Managing Partner.

The following employees report directly to the General Manager.

Loader Operator

REQUIREMENTS:

Education:

Required: Bachelor’s degree in Business, Supply Chain, Horticulture, or a related field.

Preferred: MBA in a related discipline.

Licensing / Registration / Certification

Required: Valid Texas Driver's License, Clean Motor Vehicle Record.

Preferred: Forklift or heavy equipment certification; CDL license a plus.

Experience:

Required: Experience managing or working in a landscaping materials yard,

construction yard, or similar supply environment.

Experience working with external tax accountants and regulatory reporting.

Preferred: Prior supervisory experience with inventory, logistics, or multi-yard

operations.

Skills, Knowledge & Abilities:

Strong leadership and organizational skills.

Ability to develop, document, and implement Standard Operating Procedures (SOPs).

Proficiency with Microsoft Office, Google Workspace, and inventory software.

Strong customer service orientation and problem-solving mindset.

Bilingual (English–Spanish) strongly preferred.

Physical:

Ability to lift 50 lbs. regularly and work outdoors in various weather conditions.

Ability to operate forklifts or yard equipment.

WORKING CONDITIONS

Climate: Both indoor office/store and outdoor yard environments, subject to seasonal weather conditions.

Travel: Minimal; primarily local vendor or site visits.

Hours: Standard yard hours with flexibility to work weekends or extended hours during peak landscaping seasons

ESSENTIAL FUNCTIONS

The General Manager’s primary function is to oversee daily yard operations and develop systems that support scalability. Core responsibilities include;

Oversee all daily yard operations, including inventory management, materials handling, truck loading/unloading, and customer service.

Manage and train yard staff, ensuring safe and efficient work practices.

Monitor equipment use and maintenance schedules.

Create and document SOPs for all aspects of yard operations.

Identify inefficiencies and propose scalable, repeatable solutions.

Work closely with ownership to design operational systems that support franchising and future expansion.

Maintain a clean, organized, and professional yard environment that reflects the company brand.

Assist with hiring, onboarding, and training new employees

AUTHORITIES & RESPONSIBILITIES

The General Manager is authorized to:

Supervise and discipline yard and store staff.

Approve operational expenses and material orders within budgetary limits.

Develop and implement SOPs and safety protocols.

Directly address customer issues and implement service recovery measures.

Recommend staffing, equipment, and process improvements to ownership

Perform other authorities and responsibilities as assigned by the Managing Partner.

Review and authorize Sales Representative’s CC Expenses up to $250

Review and approve Sales Representative’s Car Allowance.

DUTIES & TASKS

Duties include, but are not limited to:

Lead daily yard operations, ensuring safe and efficient practices.

Manage inventory levels and order replenishments as needed.

Train and evaluate staff performance; enforce safety standards.

Develop SOPs for processes, including receiving, handling, customer transactions, and equipment use.

Coordinate truck loading/unloading and delivery schedules.

Maintain accurate records of materials, customer sales, and operational reports.

Conduct inspections of equipment and facilities, scheduling maintenance as required.

Participate in business planning sessions with ownership to align operational goals with growth strategy.

Other duties and tasks may be assigned by the Managing Partner

MEASUREMENTS OF PERFORMANCE

The General Manager shall perform in an acceptable manner when the following objectives have been accomplished:

Employee Evaluation Score as per the Employee Evaluation Procedure.

KPIs for this position are:

a. To measure: To measure effectiveness in increasing store and yard sales over prior periods

d. Source: POS/Accounting System

e. Weight: 30%

Inventory Accuracy

a. To measure: accuracy of inventory counts vs. system records

c. Goal: 95% accuracy

d. Source: Physical Inventory vs. System Records

e. Weight: 20%

Customer Satisfaction / Service Quality

a. To measure: How well customer expectations are met in service, timeliness, and professionalism

100

c. Goal: 90%+ satisfaction rating

d. Source: Customer Surveys, Repeat Purchase Records

e. Weight: 20%

Safety Compliance

a. To measure: adherence to safety standards and incident prevention

b. Formula: (Number of Safety Incidents ÷ Total Hours Worked) × 1,000

c. Goal: 0 recordable incidents; maintain incident rate below industry