General Manager

Olympia Hospitality; Harrisonburg, Northern (VA, KY); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Health coverage (up to 80%)

401K with discretionary match

Life insurance (paid)

Short-term disability (shared cost)

Paid time off (PTO)

7 paid holidays

Earned wage access

Employee Assistance Program (EAP)

Sober support network

Recovery-friendly workplace

Exclusive hotel travel discounts

Job summary

Olympia Hospitality and Hyatt Place Harrisonburg seek a General Manager to lead hotel operations with emphasis on revenue growth, guest service, and cost control. The role requires strong leadership, strategic planning, and adherence to Olympia standards.

You will manage staffing, financial performance, and guest satisfaction while supporting a values-driven culture and employee well-being initiatives.

Qualifications

• Minimum 5 years of leadership or managerial experience preferred, with college degree or equivalent work experience.

Responsibilities

• General Manager maximizes hotel value via revenue growth, expense control and strong guest service.
• Develops and maintains hotel operations aligned with Olympia Hotel Management standards.

Skills

Leadership

Customer Service

People Skills

Communication

Problem-Solving

Judgement/Discretion

Organizational Skills

Adaptability

Composure

Attention to Detail

Computer Skills

Training

Education

Bachelor’s degree or equivalent

Tools

MS Word

Excel

Hotel software systems

Job description

We’re more than just a team – we’re a community dedicated to making a difference every day.

At Olympia Hospitality and Hyatt Place Harrisonburg, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.

The General Manager maximizes hotel value by achieving revenue growth, expense control, excellent guest service and maximization of human resources. The General Manager develops and/or maintains all hotel operations consistent with Olympia Hotel Management values and standards.

**Local Candidates Preferred**

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Pay range: $105k-$115k/annually

Skills Required

Core Skills

• Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
• Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
• People Skills – ability to collaborate, create rapport, and work effectively with others
• Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
• Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
• Judgement & Discretion – appropriately handle confidential and sensitive information
• Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
• Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
• Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
• Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
• Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Experience / Education

Minimum of 5 years of leadership, management or supervisory experience preferred, as well as a college degree and/or equivalent work experience required.

Performance Measurement

Financial Results, Guest Service Scores, Inspections, and STAR Reports; 90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.