General Manager

IHOP 3028 Harker Heights; Harker Heights (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Job summary

IHOP 3028 Harker Heights in Texas is seeking a full-time General Manager to lead restaurant operations, oversee staff, guest service, and adherence to SOPs and local regulations.

You will drive annual financial and local marketing objectives, recruit and train employees, manage inventory and food quality, supervise equipment and safety, and ensure timely reporting and professional guest resolution.

Qualifications

• 2+ years of relevant experience.
• Valid driver's license.
• High school diploma or equivalent.
• Ability to speak and read English.
• Basic math skills.

Responsibilities

• Execute annual financial, local restaurant marketing, guest service, and human resource objectives.
• Manage the restaurant floor and maintain regular guest contact.
• Minimize guest complaints and address concerns professionally and promptly.
• Recruit, train and retain employees; coach and document performance.
• Ensure food meets SOP specifications, proper plating, and served at correct temperatures.
• Oversee inventory, ordering to avoid out-of-stock items; maintain supplies.

Skills

Leadership

Guest service

HR objectives

Recruitment

Education

High school diploma or equivalent

Job description

Are you hungry for a new challenge in your career? Are you a natural leader who thrives in a high-performance and energetic environment? If so, we have an exciting opportunity for you to join our team as a full-time General Manager at IHop.

WHAT'S THE SCOPE?

We offer a competitive wage that reflects your skills and experience in the restaurant industry.

Full-time employees get health insurance!

This position is full-time, but the schedule will vary depending on the needs of the restaurant.

YOUR CONTRIBUTIONS MATTER

In this position, you will handle a wide variety of responsibilities. Executing annual financial, local restaurant marketing, guest service, and human resource objectives will be essential to the success of our restaurant. Your responsibilities will also include managing the restaurant floor and ensuring regular contact with guests. It will be crucial to maintain guest complaints within acceptable limits and handle any concerns in a professional and timely manner. Compliance with federal, state, and local regulations applicable to the assigned unit is a must. Recruitment, training, and retention of employees will be a significant part of your role. Adhering to the current SOP and operations plan, you will conduct ongoing coaching, administer the restaurant hourly compensation plan, and document any performance problems.

Additionally, you will focus on ensuring that food meets SOP specifications, recipes, plating, and garnishes, and is served at appropriate temperatures within standard ticket times. Maintaining adequate levels of supplies, including food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous items, will be necessary. You will be responsible for ordering food in a timely manner, keeping inventory to a minimum, and avoiding out-of-stock items. In addition, you will oversee the operational condition of equipment, building structure, and premises, ensuring compliance with federal regulations and SOP. Sanitation practices, security measures, and the implementation of national and local marketing promotions will fall under your purview. Completion of all required reports and paperwork is expected to ensure proper documentation and communication within the organization.

WHAT'S REQUIRED?

• 2+ years of relevant experience
• Valid driver's license
• High school diploma or equivalent
• Ability to speak and read English
• Basic math skills