General Manager

Image Hotel Management Inc.; Grove City (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental / Vision insurance

Life insurance

Paid time off

Team Member Discounts

Job summary

Image Hotel Management Inc. is seeking highly motivated General Managers for multiple properties located in Tennessee, Kentucky, Ohio and Michigan.

The General Manager is a polished, well-spoken ambassador who carries a strong vision for the hotel and is responsible for all aspects of operations at their property. You will lead the management team and front-line associates, drive revenue and control expenses, ensure regulatory compliance, and uphold brand standards while delivering exceptional

Qualifications

• Minimum of 3 years as a Hotel General Manager.
• Exceptional interpersonal and communication skills.
• Ability to thrive in high-pressure environments.
• Strong sales and revenue management knowledge.
• Proficiency in Microsoft Office.
• Prior hotel experience required.

Responsibilities

• Oversee all hotel operations including sales, HR, F&B, budgets, rooms, housekeeping and maintenance.
• Recruit, interview and train team members.
• Monitor performance, provide coaching and evaluations.
• Ensure guest satisfaction and compliance with standards & regulations.
• Drive revenue while controlling expenses.
• Create a safe, clean, and productive work environment.
• Respond to guest concerns and implement proactive improvements.

Skills

Interpersonal skills

Customer service

Ability to work under pressure

Sales & revenue management

Microsoft Office proficiency

Hotel industry experience

Tools

Microsoft Office

Job description

Image Hotel Management is seeking highly motivated and passionate General Managers for multiple properties located in Tennessee, Kentucky, Ohio and Michigan.
The General Manager is a polished, well‑spoken and well‑regarded ambassador who carries a strong vision for their hotel. They are charged with the responsibility for all aspects of operations for their assigned property, providing support, supervision, and guidance to their management team and front line associates. He or she will ensure that financial performance is optimized, high quality product and service levels are maintained, and the hotel is operated in compliance with state, federal and local regulations as well as Company and brand standards. They will provide hands‑on leadership to ensure that revenue is maximized while expenses are effectively controlled.
Benefits:

• 401(k)
• Health insurance
• Dental / Vision insurance
• Life insurance
• Paid time off
• Team Member Discounts

Responsibilities

• Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance
• Recruit, interview and train team members
• Monitor and develop team member performance, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Initiate disciplinary, or other staff-related actions in accordance with company rules and policies
• Direct service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Provide the vision, hands on leadership and strategy to inspire your associates to deliver exceptional service and drive financial success
• Create a friendly, professional, and productive work environment with team member satisfaction
• Effectively handle problems including anticipating preventing, identifying, and solving problems as necessary
• Inspect Hotel operations for cleanliness and appearance; hold staff accountable
• Analyze competitors and monitor surroundings to maximize profitability and sales opportunities
• Appropriately respond to and resolve guest concerns implementing proactive approaches
• Hotel Asset preservation. Including but not limited to: supervising maintenance, supplies, renovations, and furnishings
• Guarantee a safe and secure environment for all guests and associates
• Comply with licensing laws, health and safety, and other statutory regulations
• Perform various other duties as assigned to meet business objectives

Skills & Qualifications

QUALIFICATIONS:

• Previous Hotel General Manager experience required (a minimum of 3 years)
• Exceptional interpersonal skills with a history of top‑notch customer
• communication
• Ability to work well in stressful high‑pressure situations
• Solid understanding of sales and revenue management
• Proficiency in Microsoft Office (Word, Excel)
• Must have previous Hotel Experience

PRE-EMPLOYMENT REQUIREMENTS:

• Employment is contingent upon the successful completion of a pre-employment background check.
• A satisfactory supervisor reference check is required prior to employment.