General Manager

Tropical Smoothie Cafe; Gonzales (LA); On-site; USD 55,000 - 90,000; Full time

Job summary

Tropical Smoothie Cafe in Gonzales, LA is seeking an experienced General Manager to lead in a fast-paced, guest-focused environment. You will recruit, train and mentor a high-performing team while driving sales, controlling costs and upholding brand standards for exceptional guest experience.

Ideal candidates balance strong leadership with customer service excellence, align with our mission to be the most beloved restaurant brand, and are committed to growth in a dynamic tropical setting.

Qualifications

• Minimum of 3 years of management experience in full service or fast-casual restaurant.
• High school diploma required; Associate’s degree or higher preferred.
• Experience in recruiting, hiring, training and developing people.
• Experience in sales and customer service; demonstrate operational excellence front and back of house.
• Proven track record of managing cost of goods and labor; understands budgets.

Responsibilities

• Recruit, coach and develop the right team for your restaurant.
• Communicate values, strategies and objectives consistently.
• Plan, monitor and evaluate job results; develop incentives; foster a collaborative team environment.
• Build brand image by collaborating with customers, vendors and community; enforce ethical practices.
• Maintain quality service by upholding company standards and procedures.
• Monitor sales growth and cost management to maintain profitability.

Skills

Leadership

Emotional Intelligence

Communication

Problem Solving

Positive Attitude

Resilience

Detail Orientation

Creativity

Multitasking

Education

High School Diploma

Associate’s Degree or higher preferred

Job description

** A cover letter is required to be considered for this position **

If you enjoy creating a lively, fun environment and can deliver results on-time with a smile, then Tropical Smoothie Café is the place for you! We’re looking for a top-notch leader who embraces our values and culture and believes in our motto that when you eat better, you feel better. The ideal candidate has an outgoing personality with a go-getter mindset that caters not only to our guests, but also to our team.

We welcome an entrepreneurial spirit that wants to learn & grow through active participation in a fast-paced environment. As a General Manager for Tropical Smoothie Cafe, you will develop your team to be the best they can be, ensure raving fan guests and run a profitable restaurant. Success in your position is built by recruiting people that believe Relationships Rule, whoThink Bigger, committed to being All In and love giving High Fives. Encouraging the best out of your team is a must to ensure exceptional guest experience and achieving company financial goals. Our company leadership team must align with our mission which is to be the most beloved restaurant brand by sharing the fun & craveability of the tropics. It’s Tropic Time! Up for the challenge? Be a part of an expanding company and join our team today!

SKILLS & QUALIFICATIONS:

• Leadership – Ability to engage with & develop others. Gives clear direction & understands the power of listening. Inspires others.
• Emotional Intelligence – Know how to navigate human behavior whether it be others &/or oneself.
• Communication – Able to clearly, effectively & proactively communicate a range of expectations, needs & desires. Embrace criticism & able to learn from feedback.
• Problem Solving & Conflict Resolution – Able to seek & negotiate solutions that allows for win-win opportunities.
• Positive Attitude – Maintain a positive & supportive outlook during difficult situations. Foster a positive culture to allow for team peak performance.
• Resilience & Adaptability – Understands the value of hard work and perseverance. Able to quickly recover & adapt in difficult situations.
• Detail Oriented & Organization – Trained eye for attention to details. Works in a productive & efficient manner. Plans for success.
• Creativity – Able to think outside of the box. Pursues opportunities to constantly innovate & improve people, systems & procedures.
• Multi-task – Attentive to several important time sensitive responsibilities while being able to identify and prioritize accordingly.

EDUCATION & EXPERIENCE:

• Minimum of 3 years of management experience in the full service or fast-casual restaurant industry
• High school diploma required; Associate’s degree or higher preferred
• Experience in recruiting, hiring, training and developing people
• Experience in sales and customer serviceDemonstrate experience in operational excellence in both front of the house and back of the house
• Proven track record of managing cost of goods and labor
• Understanding of business reports and budgets
• Basic computer skills, including Microsoft Word, Excel and Outlook
• Effective verbal and written communication skills

ROLES & RESPONSIBILITIES:

• Recruit, coach and develop the right team for your restaurant
• Constant communication of values, strategies, and objectives
• Assigning responsibilities; planning, monitoring, and evaluating job results; developing incentives; cultivating a team-like environment where team feels appreciated & valued; providing on-going training opportunities
• Builds company image by collaborating with customers, vendors, community organizations, and employees; enforcing ethical business practices
• Maintains quality service by establishing and enforcing our organization’s standards
• Monitors & comprehends sales growth and cost management of the café against the budgeted expectation and historical performance, to maintain profitability best practices.
• Maintains and exceeds guest expectations to build brand loyalty & repeat business.
• Present a consistent, professional image of the café (and team) by maintainingall sanitation and appearance standards
• Communicate and remain update-to-date on all marketing and promotional materials. Executes marketing and sales programs, following appropriate guidelines.
• Build café sales by cultivating relationships in the business community and initiating local store marketing campaigns.
• Upholds the highest food quality and hospitality standards
• Ensures food safety, maintains product inventory and develops staff to prepare all food at the highest level
• Maintain cleanliness, safety standards, and applies knowledge of all policies and procedures
• Enjoy working in the food & beverage industry