General Manager

Shamin Hotels; Glen Allen (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Shamin Hotels in Glen Allen, Virginia, seeks a General Manager to oversee all hotel operations, drive guest satisfaction, and optimize profitability.

You will lead front office, housekeeping, F&B, maintenance, and support strategic planning, budgeting, and revenue growth while ensuring compliance with safety and brand standards.

Responsibilities

• Provide strong leadership to hotel staff and department heads to ensure alignment with hotel goals.
• Oversee day-to-day operations across front office, housekeeping, food & beverage, maintenance, and other departments.
• Ensure exceptional guest service and promptly address guest complaints to maintain satisfaction.
• Develop and manage the annual budget, including revenue forecasting, expense management and profitability.
• Collaborate with sales and marketing to attract guests, increase occupancy, and drive revenue.
• Ensure compliance with applicable laws, regulations and brand standards, plus regular quality inspections.
• Represent the hotel in the community and participate in industry events to promote the brand.
• Develop long-term strategic plans for growth, renovations and rebranding as needed.

Job description

Job Title: General Manager

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Status: Full-time, Exempt

Reports To: Regional Director of Operations

Supervision: Front office manager, Executive Housekeeper, Chief Engineer and Property based associates

Pay Structure: Salary, Paid Bi-weekly

Position Overview

As a Hotel General Manager, your responsibilities encompass overseeing all aspects of the hotel's operations to ensure smooth functioning, excellent guest experience, and profitability.

Responsibilities

Leadership and Management

Provide strong leadership to the hotel staff, including department heads, to ensure alignment with the hotel's goals and objectives.

Supervise and manage all hotel personnel, including hiring, training, scheduling, evaluating, and disciplining as necessary.

Foster a positive work environment that encourages teamwork, collaboration, and high morale among staff members.

Operations Management

Oversee day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, maintenance, and other departments.

Develop and implement operational policies and procedures to ensure efficient and effective hotel management.

Monitor and analyze hotel performance metrics, such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores, and take corrective actions as needed.

Guest Experience

Ensure exceptional guest service by setting and maintaining high standards for customer service and hospitality throughout the hotel.

Address guest complaints and concerns promptly and effectively to ensure guest satisfaction and retention.

Implement strategies to enhance the overall guest experience and exceed guest expectations.

Financial Management

Develop and manage the hotel's annual budget, including revenue forecasting, expense management, and profit optimization.

Monitor financial performance against budget and implement cost-control measures as necessary.

Identify opportunities for revenue growth and implement strategies to maximize profitability.

Sales and Marketing

Collaborate with the sales and marketing team to develop and implement strategies to attract and retain guests, increase occupancy, and drive revenue.

Maintain strong relationships with corporate clients, travel agencies, and other key stakeholders to drive business and promote the hotel's brand.

Quality Assurance and Compliance

Ensure compliance with all applicable laws, regulations, and industry standards, including health and safety regulations, labor laws, and licensing requirements.

Conduct regular inspections and audits to maintain quality standards in all areas of the hotel, including cleanliness, safety, and service quality.

Community and Public Relations

Represent the hotel in the local community and build positive relationships with local businesses, government officials, and community organizations.

Participate in industry events, conferences, and trade shows to promote the hotel's brand and network with potential partners and clients.

Strategic Planning

Develop and execute long-term strategic plans for the hotel, including expansion, renovation, and rebranding initiatives.

Stay abreast of industry trends, market conditions, and competitive landscape to identify opportunities and challenges and adjust the hotel's strategies accordingly.

Top Requirements

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.