General Manager

FirstService Residential; Gilbert (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

10 company paid holidays

Paid volunteer time

Paid sick and vacation time

Medical, dental, vision

HSA and FSA

Company paid life insurance

Employee Assistance Plan

Supplemental life, disability, etc.

Identity theft, legal services

401(k) with company match

Job summary

FirstService Residential is seeking an experienced HOA management leader to work with the Board of Directors, driving the business of the association and enhancing resident living experiences. The role emphasizes financial oversight, governance, and community operations.

The position requires 5+ years in HOA management and proven ability to lead teams, coordinate events, and ensure regulatory compliance across a large residential portfolio.

Qualifications

• HOA management experience required.
• Experience managing teams of 5+ people.
• Familiarity with community association policies.

Responsibilities

• Review monthly financials with the Regional Director and Board.
• Plan, organize and assist the Board in conducting meetings.
• Attend Board, club and committee meetings as required.
• Mentor community team including Project Manager or Facilities Director.
• Oversee maintenance, vendor coordination and budget compliance.
• Address resident concerns and assist in dispute resolution.

Skills

HOA management experience

Team management

Conflict resolution

Financial oversight

Education

CAAM/CMCA/PCAM designation

Job description

Job Overview

In conjunction with the Board of Directors, manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Description

Job Overview

In conjunction with the Board of Directors, manage the business of the association to deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation

$100k + annually, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Review monthly financials with the Regional Director and Board when necessary
• Plan, organize and assist the Board in conducting Board and annual membership meetings
• Attend Board of Directors meetings, club and committee meetings as required
• Offer direction, assistance and mentorship to members of the community team, including Project Manager and/or Facilities Director, promoting their professional development to ensure property needs and goals are being met
• Review incident reports, respond and implement timely solutions
• Identify, coordinate, and market all community events, programs, and services
• Communicate with residents to address homeowner concerns and assist in dispute resolution
• Coordinate with vendors and contractors for repairs and maintenance requests to ensure work is completed on time and within budget
• Recommend and implement procedures that ensure compliance with federal, state and local laws as well as with all community association governing documents and policies
• Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
• Oversee the regular maintenance and inspection of the community and other essential building systems to ensure safety and functionality
• Track non-compliance/violation issues, send appropriate notices according to established policies
• Inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner

Skills And Qualifications

• Able to identify issues and resolve before problems arise
• Able to diffuse tense situations and mediate disputes among residents
• Ensuring accuracy and completeness in all work, particularly in compliance, financial management, and maintenance oversight
• Exceptional interpersonal skills to cultivate strong working relationships and promote teamwork
• Excellent verbal and written communication skills, with the ability to clearly convey information and ideas
• Exceptional attention to detail
• Collaborative and cooperative, working effectively with colleagues and stakeholders to achieve common goals
• Superb judgment and decision-making skills

Education And Experience

• CAAM, CMCA or PCAM designation preferred
• 5+ years of HOA management experience (required)
• 5+ years managing others (required)
• Experience working with large communities consisting of single-family, condominium and/or court home mixture (preferred)

Physical Requirements

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Supervisory Responsibility: Yes

Work Location: Pointe South Mountain; Gilbert Corporate Office 161 E Rivulon Blvd Gilbert, AZ 85297

Work Hours

Monday – Friday, 8a – 5p with some evenings and weekends as required

Travel Requirements

Some local travel between the corporate office and the community with use of personal vehicle

What We Offer

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, visit https://www.fsresidential.com/arizona/

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.