General Manager

CollisionRight; Franklin (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in the motor vehicle manufacturing industry is seeking a General Manager to oversee various departments, ensuring profitability and adherence to policies. This role requires strong leadership, excellent communication, and management skills, with a focus on enhancing customer satisfaction and team performance.

Qualifications

• Minimum of 3 years of management experience in collision repair industry.
• Excellent written and verbal communication skills.
• Exceptional customer service skills.

Responsibilities

• Oversees departments ensuring profitability and policy adherence.
• Manages P&L, staffing, and operational budgets.
• Provides leadership and training for center personnel.

Skills

Communication

Customer Service

Education

High School degree

Bachelor’s Degree

Job description

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Summary

The General Manager oversees and assumes responsibility for various departments. The General Manager ensures the profitability of each department, such as estimators, services and parts, auto body technicians, painters, and maintenance technicians. The General Manager is responsible for constant adherence to company policies and procedures.

Position Description

Title: General Manager

Status: Exempt

Created/Revised: September 2022

Summary

The General Manager oversees and assumes responsibility for various departments. The General Manager ensures the profitability of each department, such as estimators, services and parts, auto body technicians, painters, and maintenance technicians. The General Manager is responsible for constant adherence to company policies and procedures.

Essential Functions And Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Assumes full responsibility for center profit and loss (P&L) management, including following cash control and security procedures, managing supply and materials costs, managing staffing, and facilitating materials and supply ordering and management.
• Provides leadership, management, and oversight to all center personnel, including hiring, training, developing, coaching, and promoting team members, as well as managing compensation and discipline.
• Prepares and administers an annual operating budget for the body shop.
• Ensures all personnel and team members understand all key performance indicators (KPI’s) and are given the proper training and support to meet or exceed all KPI’s consistently.
• Establishes and maintains good working relationships with insurance adjusters.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Gives fair estimates on costs and time required for bodywork.
• Follows up on Vendor service and performance.
• Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Checks quality of completed work.
• Handles customer complaints immediately with a great sense of urgency.
• Prepares final billing for completed repair orders.
• Controls accounts receivables for body repair work.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.
• Ensures that proper safety equipment is available and being used properly.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors the maintenance of paint booths, frame straightening equipment, and other large, fixed assets to ensure long-term usage and value.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Attends managers' meetings.
• Maintains professional appearance.
  
  

Qualifications

• High School degree or equivalent experience required
• Bachelor’s Degree preferred but not required
• Valid Driver’s License
• Minimum of 3 years of management experience in the collision repair industry
• Excellent written and verbal communication skills
• Exceptional customer service skills
  
  

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Motor Vehicle Manufacturing

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