General Manager

Landing; Fort Worth (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

An established industry player is seeking an Area General Manager to lead operations in Fort Worth. This dynamic role involves managing short-term reservations, ensuring exceptional guest experiences, and building strong relationships with booking platforms. The ideal candidate will thrive in a fast-paced environment, demonstrating strong leadership and organizational skills. As part of a supportive team, you'll have the opportunity to drive results and contribute to the company's growth while enjoying a competitive salary and generous benefits. Join a company that values personal and professional development, and be part of a mission to enhance member experiences.

Benefits

Competitive Salary

20% Monthly Performance Bonus

Stock Options

Comprehensive Benefits Package

401(k) Plan

Generous PTO Policy

Employee Perks for Stays

Qualifications

• 1+ years of property management experience required.
• Exceptional communication and interpersonal skills are essential.

Responsibilities

• Manage short-term reservations and coordinate with booking platforms.
• Oversee guest inquiries and ensure satisfaction throughout their stay.
• Evaluate market performance and build weekly performance reports.

Skills

Property Management Experience

Interpersonal Skills

Customer Experience Focus

Organizational Skills

Leadership Qualities

Data-Driven Improvement

Proactive Ownership

Job description

About the Role:
We are hiring an Area General Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Fort Worth Market. Success in this role looks like ownership, you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market.

About the Team:
Our Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters. Working together, our goal is to provide an exceptional experience for our members in the Fort Worth Market. General Managers report up to Regional Managers and are imperative to Landing’s success.

What You’ll Do:

• Manage short-term reservations, coordinating with booking platforms (Airbnb, Booking.com, etc.) to maximize occupancy and revenue.
• Develop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolution.
• Oversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stay.
• Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels.
• Form partnerships with and oversee property housekeeping teams.
• Evaluate property and home condition, ensuring inventory meets Landing standards.
• Oversee market metrics.
• Monitor and resolve member support tickets through all member communication channels.
• Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases.
• Simultaneously complete multiple daily tasks and build processes for the future.
• Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth.
• Build weekly market performance reports and present to Field Operations leaders.

What You Need:

• This is an In-Market position.
• 1+ years of property management experience.
• Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground up.
• Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
• An obsession with customer experience and satisfaction.
• Ability to thrive in high-growth environments and an evolving startup atmosphere.
• Experience using data and metrics to drive improvement.
• Strong organizational and leadership qualities, an over-communicator, proactive ownership style.
• Ability to earn trust of leadership, work independently, and drive results with minimal supervision.
• Hands on mentality to jump in and get things done when it counts.

Benefits & Perks:
Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!

• Competitive Salary $50,000- $75,000 Annual.
• 20% Monthly performance bonus.
• Stock options.
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA.
• We’ve got you covered with a 401(k) plan and access to ImmediatePay.
• Feel relaxed with super generous PTO policy.
• Opportunities for upward mobility - we want you to grow with us!
• Employee perks for temporary or indefinite stays when you choose to live with Landing.

Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.