General Manager

Retro Fitness of Lauderhill; Florida; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Wellness resources

Free uniforms

Employee discounts

Job summary

Retro Fitness of Lauderhill is seeking a General Manager to lead daily club operations and ensure top-quality member service. You will motivate and manage staff, align with the annual budget, and drive revenue across membership, training, and retail.

The role requires strong leadership, organizational, and communication skills, with a focus on delivering a welcoming gym environment and maintaining brand standards.

Qualifications

• Excellent written and verbal communication
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

Responsibilities

• Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology.
• Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances service quality for members and staff.
• Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
• Ensure visible maintenance items are repaired promptly and proper signage is posted.
• Track completion of opening/closing checklists, logs, and cleaning checklists.
• Oversee payroll and general and administrative expenses to manage expenses against budget.
• Keep current in knowledge of key competitors.
• Perform brand excellence reviews.
• Communicate and implement club policies and procedures to employees.
• Achieve personal training revenue goals and integrate PT services into sales presentations.
• Oversee PT manager in ensuring departmental objectives are met.
• Drive revenue goals across Membership, Training, and Retail & Merchandising.

Skills

Communication

Organization

Leadership

Administration

Customer service

Computer skills

Education

Bachelor’s degree or related experience

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

The General Manager will ensure that members receive the highest quality of service and facilities, as well as lead, motivate, and manage their team. This role will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our members’ needs.

Benefits and Perks:

• Flexible scheduling
• Growth Opportunities

Experience Requirements:

• 4-year college degree preferred or related business experience.
• 3-5+ years management experience required.

Skill Requirements:

• Excellent written and verbal communication
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

Professional Responsibilities:

Operations

• Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology.
• Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
• Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
• Ensure visible maintenance items are repaired promptly and proper signage is posted.
• Track completion of opening/closing checklists, logs, and cleaning checklist.
• Oversee expense goals by managing payroll and general and administrative expenses.
• Keep current in knowledge of key competitors.
• Perform brand excellence reviews.
• Communicate and implement club policies and procedures to employees.

Personal Training

• Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
• Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
• Oversee PT manager in ensuring all components of departmental objectives are satisfied.

Sales

• Achieve desired revenue goals in the following profit centers:
  • Membership
  • Training
  • Retail & Merchandising
• Monitor flagged check-ins to increase revenue and reduce collections.
• Ensure ongoing prospecting and generation of new prospective members.
• Ensure that the staff has a high level of knowledge about the club’s programs, facilities, and equipment.
• Hold daily, weekly, and monthly meetings to train staff and maintain a high performing team.
• Demonstrate an ability to increase revenue per member.