General Manager

Buffalo Wild Wings; Federal Way (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Buffalo Wild Wings in the United States seeks a dynamic General Manager to lead daily restaurant operations, deliver exceptional guest service, and drive sales and profitability in a fast-paced environment.

You will recruit, train, and develop managers and teammates, maintain food safety and alcohol service standards, and execute local marketing initiatives while fostering a culture of teamwork and accountability.

Qualifications

• High school diploma or equivalent.
• GM experience in a high-volume, full-service restaurant preferred.
• Strong leadership, communication, organization, and guest-service skills.
• Passion for developing others and creating memorable guest experiences.
• Ability to succeed in a fast-paced, high-energy restaurant environment.
• Must meet the minimum age requirement to serve alcohol.
• Must obtain and maintain all required food safety and alcohol service certifications.
• Ability to stand for extended periods and lift or move items as needed.

Responsibilities

• Lead daily restaurant operations and deliver excellent guest service
• Recruit, train, coach, and develop managers and team members
• Create an energetic, engaging, and team-focused workplace
• Manage sales, profitability, labor, scheduling, and overall restaurant performance
• Resolve guest concerns promptly and professionally
• Maintain food safety, alcohol service, cleanliness, and security standards
• Ensure compliance with company policies and all applicable laws
• Execute training programs, new product rollouts, and local marketing initiatives
• Build a strong culture focused on teamwork, growth, and accountability

Skills

Leadership

Guest service

Communication

Organization

Coaching & development

Sales & profitability

Food safety

Alcohol service

Team motivation

High-volume restaurant

Education

High school diploma or equivalent

Job description

As a General Manager at Buffalo Wild Wings, you will lead the team in creating legendary experiences for every guest. You will bring energy, excitement, and strong leadership to the sports bar while building a winning team and creating a positive workplace where team members can grow and succeed. This role is responsible for driving sales and profitability, maintaining operational excellence, and delivering the exciting game-day atmosphere Buffalo Wild Wings is known for.

Responsibilities

• Lead daily restaurant operations and deliver excellent guest service


• Recruit, train, coach, and develop managers and team members


• Create an energetic, engaging, and team-focused workplace


• Manage sales, profitability, labor, scheduling, and overall restaurant performance


• Resolve guest concerns promptly and professionally


• Maintain food safety, alcohol service, cleanliness, and security standards


• Ensure compliance with company policies and all applicable laws


• Execute training programs, new product rollouts, and local marketing initiatives


• Build a strong culture focused on teamwork, growth, and accountability

Our Culture

At Buffalo Wild Wings, our culture is built around creating legendary experiences, having fun, working together, and bringing energy to everything we do. Our General Managers lead by example and demonstrate:

• Sportsmanship and Fun: Build a positive atmosphere where the entire team works together and celebrates success


• Hustle: Lead with energy, urgency, initiative, and accountability


• Spontaneity: Embrace change, encourage new ideas, and look for ways to improve


• Building Talent: Attract, retain, coach, and develop team members to perform at their best


• Legendary Experiences: Create memorable experiences for guests and respond to their needs with exceptional service

Qualifications

• High school diploma or equivalent


• General Manager experience in a high-volume, full-service restaurant preferred


• Strong leadership, communication, organization, and guest-service skills


• Passion for developing others and creating memorable guest experiences
  
• Ability to succeed in a fast-paced, high-energy restaurant environment


• Must meet the minimum age requirement to serve alcohol


• Must obtain and maintain all required food safety and alcohol service certifications, where required by state or local law


• Ability to stand for extended periods and lift or move items as needed, with or without reasonable accommodation