General Manager

Kaizen Collision Center; El Mirage (AZ); On-site; USD 90,000 - 200,000; Full time

Benefits offered by this job

Medical Insurance through Curative

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

OEM & Industry Training

Job summary

Kaizen Collision Center – El Mirage, AZ is seeking a Collision Repair General Manager to lead our El Mirage location. You will oversee production, profitability, KPI performance, people development, and customer service to deliver outstanding results.

This hands-on leadership role requires driving day-to-day operations, managing staff, and owning financial performance. Base salary is complemented by bonus and commission opportunities, with strong emphasis on quality and customer satisfaction.

Qualifications

• Previous collision repair management experience is required.
• Experience managing a high-volume collision center.
• I-CAR, ASE, and OEM certifications are a plus.

Responsibilities

• Manage all day-to-day operations of the collision center.
• Lead estimators, technicians, painters, parts personnel, CSRs, and production staff.
• Drive sales, revenue, gross profit, and overall profitability.
• Monitor and improve KPIs including cycle time, touch time, efficiency, productivity, and throughput.
• Identify production bottlenecks and implement solutions.
• Recruit, train, coach, and retain employees.
• Establish clear expectations and hold the team accountable.
• Manage labor and operating expenses.
• Ensure repairs are completed according to OEM procedures and quality standards.
• Maintain excellent customer satisfaction.
• Manage insurance and DRP relationships.
• Build strong relationships with vendors and business partners.
• Resolve customer, employee, and operational issues.
• Maintain a safe, organized, professional, and productive shop.

Skills

Leadership

Communication

Problem solving

KPIs

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Full Time El Mirage, AZ, US

2 days ago Requisition ID: 1378

Salary Range: $90,000.00 To $200,000.00 Annually

Collision Repair General Manager

Kaizen Collision Center – El Mirage, AZ
Full-Time | $90,000–$110,000 Base Salary + Bonus & Commission

Lead the Shop. Build the Team. Drive the Results.

Kaizen Collision Center is looking for an experienced Collision Repair General Manager to lead our El Mirage, Arizona location.

We’re looking for a proven collision repair leader who understands production, profitability, KPIs, people, and customer service — and knows how to turn that knowledge into results.

This is a hands-on leadership position. You’ll be responsible for the overall performance of the collision center, including production, employees, customer satisfaction, financial performance, and day-to-day operations.

If you know how to run a successful collision center and are ready to take ownership of the results, we want to talk to you.

Compensation

$90,000–$110,000 Base Salary + Bonus & Commission

Additional bonus and commission opportunities are available based on performance and results.

Base salary will be based on experience, qualifications, and leadership background.

Responsibilities

• Manage all day-to-day operations of the collision center
• Lead estimators, technicians, painters, parts personnel, CSRs, and production staff
• Drive sales, revenue, gross profit, and overall profitability
• Monitor and improve KPIs including cycle time, touch time, efficiency, productivity, and throughput
• Identify production bottlenecks and implement solutions
• Recruit, train, coach, and retain employees
• Establish clear expectations and hold the team accountable
• Manage labor and operating expenses
• Ensure repairs are completed according to OEM procedures and quality standards
• Maintain excellent customer satisfaction
• Manage insurance and DRP relationships
• Build strong relationships with vendors and business partners
• Resolve customer, employee, and operational issues
• Maintain a safe, organized, professional, and productive shop

Qualifications

Previous collision repair management experience is required.

The ideal candidate will have:

• Proven experience managing a collision repair facility
• Experience managing a high-volume collision center
• Strong knowledge of collision repair production and workflow
• Knowledge of insurance claims and DRP programs
• Strong financial and operational understandingExperience managing KPIs and shop profitability
• Proven ability to recruit, develop, and retain employees
• Strong leadership, communication, and problem-solving skills
• Ability to make decisions quickly and effectively
• Strong commitment to quality and customer service
• Excellent organizational and follow-through skills
• Valid driver's license

I-CAR, ASE, and OEM certifications are a plus.

What Makes a Great GM?

You should understand more than how to get cars through the shop.

You should understand why the numbers look the way they do.

You should be comfortable managing:

• Sales and closing ratios
• Gross profit and operating expenses
• Labor efficiency and productivity
• Cycle time and touch time
• Repair planning and throughput
• Customer satisfaction
• Employee performance
• Overall shop profitability

You’ll be expected to review the numbers, identify opportunities, create action plans, and hold the team accountable for results.

Why Kaizen Collision Center?

Kaizen Collision Center is growing, and we’re looking for strong collision repair leaders who want to grow with us.

Our El Mirage location serves customers throughout El Mirage, Surprise, Sun City, Sun City West, Peoria, Glendale, Youngtown, and surrounding West Valley communities.

We offer:

• $90,000–$110,000 base salary
• Bonus and commission opportunities
• Consistent collision repair volume
• Insurance and DRP relationships
• Regional and corporate support
• OEM-focused repair processes
• Paid OEM and industry training
• Leadership development
• Career advancement opportunities

Benefits

• Medical Insurance through Curative
• $0 deductible
• $0 in-network copays
• $0 in-network prescriptions
• Preloaded card for approved out-of-network care
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Paid OEM & Industry Training
• Ongoing Leadership Development
• Career Growth Opportunities

Ready to Lead?

We’re not looking for someone to simply manage a shop.

We’re looking for a leader who can make it better.

Build the team.
Drive production.
Know the numbers.
Take care of the customer.
Own the results.