GENERAL MANAGER

Paycom - ATS; Edgewood (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Superior Van & Mobility is seeking an experienced General Manager to lead a location, drive sales and service excellence, and develop a high-performing team. You will manage daily operations, monitor profitability, and partner with leadership to align staffing and customer initiatives.

The role emphasizes people development, accountability, and delivering an exceptional customer experience in mobility solutions.

Qualifications

• High school diploma required; additional education is a plus.
• 3–5 years of management experience or senior-level industry experience.
• At least 1–2 years of CRM experience.
• Valid driver's license.
• Strong leadership, analytical, and problem-solving abilities.
• Excellent organizational and time-management skills.

Responsibilities

• Lead the day-to-day operations of the location, including sales, service, parts, and administration.
• Manage store performance and profitability, including reviewing monthly P&L results and identifying opportunities for improvement.
• Establish and work toward sales and service goals for vehicles and adaptive mobility equipment.
• Lead daily store meetings to keep departments informed, organized, and working toward common goals.
• Recruit, hire, onboard, train, coach, and develop employees; conduct performance evaluations.
• Ensure employees understand and follow company policies, procedures, safety requirements, and required certifications.
• Manage vehicle, product, and parts inventory.
• Oversee CRM activity and lead management while coaching the sales team toward stronger performance and exceptional customer service.
• Partner with Regional and Corporate leadership on staffing, operations, and company initiatives.
• Maintain a professional, safe, clean, and welcoming location for employees and customers.

Skills

Leadership

CRM

Sales management

Customer service

Communication

Analytical thinking

MS Office

Education

High school diploma

Tools

CRM systems

MS Word

Excel

Job description

General ManagerSuperior Van & MobilityMake a Difference. Lead a Team. Build a Career That Matters.At Superior Van & Mobility, we do more than sell and service vehicles—we help people regain independence and experience greater freedom in their everyday lives. Our team works with individuals and families to provide mobility solutions that can truly change lives.We’re looking for an experienced, people-focused General Manager to lead one of our locations. This is an opportunity for a strong leader who enjoys developing employees, building relationships with customers, growing a business, and creating a workplace where people enjoy coming to work.Our General Managers oversee the overall operational and financial performance of their location while leading the sales, service, administrative, and support teams. General Manager Revised 6.22Why Superior Van & Mobility?We believe great results come from great people—and that people do their best work when they feel valued, supported, and connected to a meaningful purpose.At Superior, you'll find a family-oriented company culture, an opportunity to make a genuine difference in customers' lives, and a leadership team that values collaboration, accountability, and doing the right thing.We also believe a successful career shouldn't require sacrificing your life outside of work. We strive to provide the kind of work-life balance and supportive environment where employees can build a rewarding long-term career while still having time for the people and things that matter to them.What You'll DoAs General Manager, you'll take ownership of your location's performance while creating an environment where employees and customers are well cared for. You'll:Lead the day-to-day operations of the location, including sales, service, parts, and administrationManage store performance and profitability, including reviewing monthly P&L results and identifying opportunities for improvementEstablish and work toward sales and service goals for vehicles and adaptive mobility equipmentLead daily store meetings to keep departments informed, organized, and working toward common goalsRecruit, hire, onboard, train, coach, and develop employeesConduct performance evaluations and establish short- and long-term development goalsEnsure employees understand and follow company policies, procedures, safety requirements, and required certificationsManage vehicle, product, and parts inventoryOversee CRM activity and lead management while coaching the sales team toward stronger performance and exceptional customer servicePartner with Regional and Corporate leadership on staffing, operations, and company initiativesMaintain a professional, safe, clean, and welcoming location for employees and customersThe position description also includes responsibility for trade-in appraisals, corporate reporting, CRM oversight, inventory management, and assisting with Mobility Consultant duties when needed.What We're Looking ForWe're looking for a leader who can balance people, performance, and purpose. The right candidate will be organized, approachable, accountable, and comfortable making decisions in a fast-moving environment.Qualifications include:High school diploma required; additional education is a plus3–5 years of management experience or senior-level industry experienceAt least 1–2 years of CRM experienceAt least 2 years of experience managing sales, service, and support employeesValid driver's licenseStrong leadership, analytical, and problem-solving abilitiesExcellent organizational and time-management skillsStrong written and verbal communication skillsAbility to provide an exceptional customer experienceAbility to manage multiple priorities, projects, and peopleProficiency with Microsoft Word, Excel, PowerPoint, and OutlookA collaborative leadership style with strong interpersonal skills General Manager Revised 6.22The Kind of Leader Who Thrives HereYou don't have to know everything on day one. But you should enjoy leading people, solving problems, taking ownership, and helping a team succeed.We're looking for someone who understands that numbers matter—but so do people. Someone who can hold a team accountable while still creating a positive environment. And someone who recognizes that every vehicle we sell, every repair we complete, and every customer we serve connects back to a much bigger purpose:Making Mobility Possible.Join the Superior Van & Mobility TeamIf you're looking for a leadership opportunity where you can grow a business, develop a team, enjoy a healthy work-life balance, and know that the work you do has a meaningful impact on people's lives, we'd love to hear from you.Superior Van & Mobility — Making Mobility Possible!