General Manager

Island Creek Oysters; Duxbury (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with matching

Short and long-term disability

Job summary

Island Creek Oysters in Duxbury, MA seeks a General Manager of The Raw Bar to oversee daily operations with the management team and to deliver a best-in-class guest experience in a casual, high-quality setting.

The role requires leading staff recruitment, training, and scheduling, while managing labor costs, events, licenses, and brand alignment with ICO values. A collaborative, upbeat leadership style is essential.

Qualifications

• 3+ years of restaurant management experience.
• Ability to train staff to standards aligned with ICO brand.
• Strong interpersonal and communication skills.
• Proven leadership and team-building abilities.
• Comfort with creating a positive guest experience and hospitality culture.
• Detail-oriented with strong organizational skills.

Responsibilities

• Oversee daily operations at The Raw Bar with the management team.
• Lead staff development through pre-shift meetings and ongoing training.
• Hire staff, set goals, and manage scheduling.
• Control labor costs while focusing on sales and profitability.
• Maintain licenses and permits; coordinate events as needed.
• Collaborate with Pros Management Team on seamless operations.
• Ensure ICO brand delivers high-quality guest experiences.

Skills

Restaurant management

Staff training

Interpersonal skills

Guest service

Communication skills

Leadership

Job description

Island Creek Oysters (ICO), headquartered in Duxbury, MA, is a mission-based brand engaged in promoting the development of aquaculture’s role in our food systems—locally and globally. Quite simply, we grow thriving coastal communities. Through innovation and education, we create opportunities to connect people with boundary-pushing seafood products. We live by our core values. We work hard and have fun doing it. We believe in what we do. We say thank you. We don’t take ourselves too seriously. We aspire to make Duxbury proud in all we do. And we hold true to the idea that everybody wins when we live and breathe these values each and every day. With a focus on growth, there has never been a better time to join Island Creek Oysters and be extraordinary with us!

The Raw Bar at Island Creek Oyster Farm is our beautiful scenic patio on Duxbury Bay. This position is responsible for day to day operations at The Raw Bar with a strong focus on hospitality and guest experience, while hitting points of service appropriate for the venue. Success in this role will be achieved by channeling the ICO brand into a hospitality experience delivered by the GM and their FOH team--creating the highest level guest experience offered in an easygoing and casual way. Composure, resourcefulness, powerful EQ, and a passion for and knowledge of good food and drink are essential elements in the toolkit this person must bring to work each day to achieve their purpose. This person must be a positive contributor to a tight knit leadership team managing across a large and dynamic property.

The General Manager of The Raw Bar reports directly to the Director of Hospitality.

ROLE:

• Oversee daily operations at The Raw Bar in partnership with the management team
• Be a compelling leader, fostering a positive and collaborative work environment
• Work with management team to hire team, setting goals and expectations
• Schedule staff in collaboration with Pros Management Team
• Lead product education initiatives on a daily basis through pre-shift meetings, focusing on continual staff development and education
• Execute training for all new hires, working within established training programs
• Manage labor costs daily, making smart decisions daily, with attention to sales and business level
• Maintain staff levels to meet the business demands of the restaurant
• Manage tip out and payroll on a weekly basis
• Responsible for liaising on property maintenance, gardening, floral, etc
• Support all event leads and and potential events
• Assist in maintaining / renewing all licenses and permits
• Work collaboratively with Pros Management Team for the global good
• Complete other responsibilities and duties as assigned

We believe in personal and professional growth at Island Creek. Change and agility are parts of everyday life here. Every position is fluid and we believe the right person can grow to do amazing things. Mid year and annual reviews will help guide this process.

This is a salaried position that includes health, dental and vision benefits, 401K plan with matching at 1 year, short and long-term disability insurance, and employee discount.

REQUIREMENTS:

• 3+ years previous restaurant management experience
• Intuitive hospitality
• Ability to anticipate guest needs
• Ability to train staff to hit points of service consistent with ICO brand and The Raw Bar concept
• Strong interpersonal skills
• Ability to effectively manage team of personnel
• Strategic thinking and creative problem solving skills
• Strong written and verbal communication skills
• A willingness to do whatever it takes to accomplish the job at hand
• Highest level attention to detail/ organizational skills
• Ability to build meaningful and effective relationships with guests
• Ability to prioritize/manage a variety of different tasks
• A good representative of Island Creek
• Upbeat personality
• Ability to adapt to change
• Drive and ambition

Must be comfortable standing/walking for 8 hours; and be able to bend, push, pull and/or lift 30 lbs.