General Manager

moe; Durham (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Moe’s in Durham, NC seeks a General Manager to lead restaurant operations, drive sales growth, and uphold Moe’s standards of quality, service, and cleanliness. The role requires leadership across teams, adherence to company procedures, and a focus on hospitality excellence.

You will oversee staffing, training, scheduling, inventory control, and compliance with safety and cash-handling policies, while representing Moe’s with professionalism and a customer-first mindset.

Qualifications

• Must be at least 18 years old.
• Be available 7 days per week and/or as needed to satisfy successful operation of the restaurant.
• Must be certified through the Moe’s training program and complete the 30-day probationary period.

Responsibilities

• Greet guests warmly with a hearty “Welcome to Moe’s” upon entry.
• Interview and hire staff to operate the restaurant in line with company standards and regulations.
• Schedule sufficient staff to manage guest flow while maintaining labor cost standards.
• Train and develop management and crew using the current Moe’s training program.
• Evaluate performance and design development plans with employees to improve performance.
• Maintain cooperative working relationships with management and team; provide coaching and progressive discipline as warranted.
• Conduct pre-shift crew meetings to discuss procedures, promotions, safety, and training.
• Control inventory to meet GAP/Variance and COGS standards and meet company needs.
• Maintain reports and records as required by standards and regulations; ensure proper building and equipment maintenance.
• Adhere to cash procedures, ensure professional appearance, and uphold sanitation, safety and security policies.

Job description

Department: OperationsTitle: General ManagerReports To: Operations Manager and aboveJob Purpose Statement:To develop, support and lead the restaurant team to success by achieving sales growth through implementing and maintaining the highest standards in quality, service and cleanliness.Eligibility:Must be at least 18 years old (or meet State regulated age to sell alcohol if applicable), be available 7 days per week and/or as needed to satisfy successful operation of the restaurant, be certified through the Moe’s training program and complete the 30-day probationary period.Job Functions:➢ Enthusiastically greet all guests with a hearty “Welcome to Moe’s” when they enter the restaurant.➢ Interview and hire staff to operate the restaurant based on company standards and in compliance with State and Federal regulations.➢ Schedule sufficient staff to operate the restaurant and accommodate guest flow while in compliance of company labor cost standards.➢ Train and develop management and crew by ensuring the current company training program is being followed.➢ Evaluate performance at company designated intervals and design development plans with employees to improve performance.➢ Maintain cooperative and harmonious working relationships with management and team.➢ Provide coaching, counselling and progressive discipline as warranted.➢ Conduct crew meetings prior to shifts to discuss operational procedures, promotions, security, training, safety, etc.➢ Control inventory by maintaining an adequate supply of products and items to meet company GAP/Variance and COGS standards.➢ Maintain reports and records as specified by company standards and in compliance of State and Federal regulations.➢ Maintain building and equipment using proper operating, cleaning and preventative maintenance procedures.➢ Responsible for adhering and enforcing all cash procedures.➢ Ensure personal appearance always meets company standards and display professionalism.➢ Recognize and adhere to all sanitation, safety and security policies and procedures to provide a safe environment for all.➢ Consistently exhibit the actions/behaviors which best demonstrate Moe’s Vision and Values; perform other tasks as directed by management; and at all times represent Moe’s as a professional in every aspect of performance.