General Manager

Millman Search; Dubuque (IA); On-site; Full time

Job summary

A leading search firm is seeking a General Manager to oversee all operations and drive profitability in Dubuque, Iowa. The ideal candidate will lead department teams, set strategic direction, and foster a strong culture of accountability and customer focus. Responsibilities include recruiting top talent, driving sales performance, ensuring customer satisfaction, and managing budgets effectively. This role is essential for enhancing operational efficiency and maintaining financial health while engaging with the community and industry stakeholders.

Responsibilities

• Lead, coach, and develop department teams.
• Establish clear performance expectations and accountability structures.
• Foster a customer-centric and performance-driven culture.
• Recruit, hire, train, and retain top leadership talent.
• Drive sales performance and profitability.

Job description

The General Manager (GM) is responsible for the overall leadership, profitability, and operational excellence. This role oversees all departments while ensuring exceptional customer satisfaction and strong financial performance.

The General Manager sets the strategic direction, builds high-performing leadership teams, and drives a culture of accountability, customer focus, and continuous improvement.

Key Responsibilities

Leadership & Culture

• Lead, coach, and develop department teams
• Establish clear performance expectations, KPIs, and accountability structures
• Foster a customer-centric, ethical, and performance-driven culture
• Recruit, hire, train, and retain top leadership and management talent
• Conduct regular leadership meetings, performance reviews, and succession planning
• Drive sales performance and profitability
• Oversee operations to maximize product penetration while maintaining compliance
• Ensure effective inventory management, pricing strategies, and merchandising
• Analyze sales metrics and adjust strategies to meet volume and gross profit targets
• Maintain strong relationships with vendor partners
• Develop, manage, and execute annual operating budgets
• Monitor financial statements, expense controls, and departmental profitability
• Ensure accurate forecasting, reporting, and cash flow management
• Implement operational best practices to improve efficiency and margins
• Partner with ownership on long-term strategic planning and growth initiatives

Customer Experience & Reputation Management

• Ensure consistently exceptional customer experiences across all touchpoints
• Monitor CSI, online reviews, and customer feedback; address escalated concerns promptly
• Promote a culture of transparency, trust, and long-term customer relationships
• Representation within the local community and at industry events