General Manager

LUV Carwash; Downey (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Bonus Eligible

Overtime Available

401(k) Match

Health Benefits/HSA

Vision & Dental Coverage

Life Insurance

Paid Vacation

Paid Sick Time

Employee Discount Program

Employee Assistance Program

Job summary

LUV Car Wash in Downey, California is seeking a General Manager who will own a site, build a winning team, and help drive our mission forward with a focus on exceptional customer service and operational excellence.

You will recruit and develop teammates, manage budgets and scheduling, ensure safety and regulatory compliance, and partner with District Manager on growth initiatives and community outreach. A minimum of three years of management experience and a Bachelor's degree are preferred.

Qualifications

• Minimum of three years of management experience.
• Experience in restaurants or hospitality preferred.
• Excellent verbal and written communication.
• Bachelor's degree in business management or related field a plus.

Responsibilities

• Recruit, train, coach and develop all teammates.
• Create a culture of accountability within your site for LUV’s operational procedures.
• Ensure compliance with onboarding, orientation and training processes for all new teammates.
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
• Partner with HR on disciplinary issues including investigations and terminations.
• Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
• Partner with District Manager on budget planning and forecasting
• Manage incoming inquiries in a timely, pleasant manner; follow-up on action items as needed, quickly and accurately.
• Review payroll information and submit commissions on time
• Complete all necessary checklists to standard and deadlines
• Ensure teammates use prescribed sales scripts and guide-on procedures.
• Ensure site operates safely and in compliance with laws/regulations.
• Create genuine connections with customers and foster relationships to build membership sales.
• Create weekly schedule and manage site labor to standards.
• Walk site to ensure safety and service quality; converse with customers to ensure satisfaction.
• Handle customer issues/complaints and resolve with District Manager for positive outcomes.
• Partner with Facilities to ensure equipment is maintained and downtime minimized.
• Perform other duties as assigned.

Skills

People management

Operations leadership

Customer service

Budgeting

Recruiting

Education

Bachelor's degree in business management

Job description

Description

Since launching in September 2021, LUV Car Wash has been on a mission - and we're just getting started. In under five years, we\'ve grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), and we\'re not slowing down.

Our mission is to become a top car wash company by growing our people, creating and maintaining strong operations, and living a culture of continuous improvement. We live that out through our values: we get stuff done, we work as a team, we do the right thing, we have fun - and most importantly, we LUV what we do.

Benefits & Perks

• Bonus Eligible - earn extra for driving results
• Overtime Available - more opportunity to grow your paycheck
• 401(k) Match - we invest in your future
• Health Benefits/HSA
• Vision & Dental Coverage
• Life Insurance
• Paid Vacation
• Paid Sick Time
• Employee Discount Program
• Employee Assistance Program (EAP)

General Summary of Duties:

We\'re looking for a General Manager who embodies these values and is ready to own a site, build a winning team, and help drive our mission forward.

Reports to

District Manager

FLSA Status

Exempt / Non- Exempt

Physical Demands

• Occasional prolonged periods of walking/standing.
• Work outside in varying weather conditions.
• Ability to lift 25 pounds unassisted.

Essential Functions:

• Recruit, train, coach and develop all teammates.
• Create a culture of accountability within your site for LUV’s operational procedures.
• Ensure compliance with LUV onboarding, orientation and training processes for all new teammates. Stay up to date on all process changes and enhancements.
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
• Partner with HR on disciplinary issues including investigations and terminations.
• Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
• Partner with District Manager on budget planning and forecasting
• Manage incoming inquiries in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.
• Review Paylocity reporting and approve payroll information for all employees on time. Submit commissions on time through proper avenues
• Complete all necessary checklists to standard and by associated deadlines
• Ensure teammates are always using prescribed sales scripts and guide-on procedures.
• Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
• Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
• Create weekly schedule and manage site labor to LUV Car Wash standards.
• Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.
• Handle all customer issues/complaints. Work with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
• Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime.
• Perform other duties as assigned.

Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.

Requirements

Education:

• HS Diploma or equivalent preferred. Bachelor\'s Degree in business management, hospitality or related field a plus.

Experience:

• Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus.

Requirements:

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.