General Manager

Furry Land; Denver (CO); On-site; USD 50,000 - 60,000; Full time

Job summary

Furry Land Denver is seeking a General Manager to lead our mobile pet grooming team. You will onboard and supervise groomers and staff, build relationships with clients, and drive growth through service excellence.

As a hands-on leader, you will schedule appointments, oversee vehicle upkeep, and ensure safety and compliance while delivering outstanding customer experiences. Flexible weekend hours and a strong focus on community engagement are required.

Qualifications

• GM requires proven experience as a manager with sales and leadership experience.
• Excellent communication and interpersonal skills; ability to build rapport with pet owners and provide outstanding customer service.
• Ability to work independently and manage time to meet appointment schedules.
• Flexibility to work weekends, holidays, and extended hours based on customer demand.
• Experience supervising partners or training, motivation and sales techniques, and analytical abilities is preferred.

Responsibilities

• Onboard all new associates and groomers, ensuring training and safety certifications are completed and brand standards maintained.
• Develop a local business growth and advertising strategy with leadership and oversee its execution.
• Ensure mobile grooming vans are maintained, serviced, registered, and that upkeep or repairs are handled.
• Schedule and manage appointments, ensuring timely arrivals and efficient use of time to maximize productivity.
• Provide exceptional customer service by addressing client inquiries and concerns in a friendly, professional manner.
• Schedule and attend marketing events.

Skills

Management experience

Sales

Leadership

Customer service

Communication

Time management

Scheduling

Flexibility

Job description

Are you passionate about providing exceptional customer service while leading a team that works together for the love of our furry friends? Furry Land of Denver is seeking a skilled and enthusiastic General Manager to join our team. We offer a unique mobile spa experience for dogs and cats, ensuring a stress-free and convenient grooming process for both pets and their owners.

COMPANY DESCRIPTION

Furry Land Mobile Pet Grooming is one of the largest mobile grooming franchise companies in the nation. We operate nationwide and continue to grow. At Furry Land, we are dedicated to ensuring the lives of pets are healthy and comfortable. We are dedicated to our animals, our clients, and our team. At Furry Land, we specialize in a timesaving & stress-free pet grooming experience.

ABOUT OUR MOBILE SALONS

When our pets inspire us to be more loving and caring individuals, it's no surprise that our General Manager truly embodies those qualities. With your patience, guidance, and passion for helping others, you'll help to lead the operations of the business- from head to tail! You will build relationships with clients, champion exceptional customer service, lead your associates, and drive results to grow the business.

GM RESPONSIBILITIES

• Onboard all new associates and groomers, ensuring their completion of all training requirements and annual safety certifications and ensuring that each groomer represents the brand in a positive way according to our standards.
• Develop a local business growth and advertising strategy with other members of Furry Land Leadership and oversee its execution of it.
• Ensure that the vans being used for mobile grooming are being properly maintained, serviced, registered, and oversee any upkeep or repairs required to the vehicles.
• Schedule and manage appointments, ensuring timely arrivals and efficient use of time to maximize productivity.
• Provide exceptional customer service by addressing client inquiries, addressing concerns, and always maintaining a friendly and professional demeanor.
• Schedule and attend marketing events.

GM REQUIREMENTS

• Proven experience as a manager with sales and leadership experience.
• Excellent communication and interpersonal skills, with the ability to build rapport with pet owners and provide outstanding customer service.
• Ability to work independently and manage time effectively to meet appointment schedules.
• Flexibility to work weekends, holidays, and occasional extended hours based on customer demand.
• Experience supervising partners, or demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. Furry Land Denver is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18.

Compensation: $50,000.00 - $60,000.00 per year

Furry Land Mobile Grooming is one of the largest mobile grooming franchise companies in the nation. We operate nationwide and continue to grow. At Furry Land, we're dedicated to ensuring the lives of pets are healthy and comfortable. We're dedicated to our animals, our clients, and our team.

Working at Furry Land is not a job, it's a community of those who work together for the love of pets.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Furry Land Mobile Grooming Corporate.

I was referred to this position by a current employee

The company is very professional, gave me flexible work hours, never pressured me to do more pets, worked with me to schedule appointments per my convenience and treated me with great respect. Learned a lot here and would recommend someone who is looking for a good work life balance.