General Manager

Pacific Catch, Inc.; Cupertino, Northern (CA, KY); Hybrid; USD 75,000 - 103,000; Full time

Job summary

Pacific Catch, Inc. is seeking an Experienced Restaurant General Manager who can deliver first-class service and hospitality in a fast-paced environment.

You will lead front- and back-of-house teams, manage operations, and partner with regional leadership to drive guest satisfaction and financial performance. The role requires strong leadership, a track record of managing high-volume restaurants, and a commitment to Pacific Catch’s values.

Qualifications

• 5+ years hospitality experience with at least 3 years in management.
• Experience managing high-volume restaurants or similar chains.
• Proven ability to train, mentor, and manage hourly staff.
• Professional and prompt business communications.
• Positive references from former employers/managers.
• Degree in Hospitality, Business, Marketing, or Communications is a plus.

Responsibilities

• Manage a Pacific Catch restaurant and team per company policies, exemplifying Core Values.
• Provide direction, leadership and mentoring to FOH and BOH team members each shift.
• Ensure fast, accurate service and positive guest relations.
• Be the face of Pacific Catch, engaging with the community and inviting guests in.
• Ensure the facility and service area are clean and inviting during service.
• Handle guest complaints with empathy, professionalism, and prompt attention.
• Complete daily, weekly, monthly operational, administrative and HR duties.
• Review P&L statements and seek opportunities to improve sales and control costs.

Skills

Leadership

Hospitality

People management

Communication

Guest relations

Food knowledge

Open to transfer

Education

Hospitality/Business degree

Tools

Excel

Toast POS

OpenTable

Google Calendar

Gmail

Job description

Description

General Manager

We are looking for Experienced Restaurant General Managers that believe in treating our Guests with first-class service and incredible hospitality! The Pacific Catch, Inc. family strives to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards in all their work activities and interactions with Guests and fellow Team Members.

We strongly believe that the success of our restaurants and brand is a direct result of the quality and dedication of our people, and we are committed to offering an extraordinary opportunity for personal and professional growth, and a fun and inclusive work environment.

REPORTS TO

Regional Manager

SCHEDULE

This is a full-time, exempt position requiring the necessary time commitment to fulfill job responsibilities

Work hours may vary based on business needs. Managers will be expected to work evenings and weekends regularly.

RESPONSIBILITIES

• Effectively manage a Pacific Catch restaurant and its team members within the policies and guidelines of the company while exemplifying our Core Values each day
• Provide direction, leadership and mentoring to all FOH and BOH team members every shift
• Ensure fast, accurate service, and positive and polite guest relations
• Be the face of Pacific Catch: engaged with the community, introducing our food, inviting the guests in, and ensuring a memorable hospitality experience
• Ensuring that entire facility and service area is full/clean/abundant during service
• Handle guest complaints/concerns with empathy, professionalism, and prompt attention
• Completion of daily, weekly, and monthly operational, administrative, and HR-related duties
• Review and understand P&L statements, always looking for opportunities to improve sales or manage costs

COMPENSATION

$75,000 - $103,000 per year

Requirements

SKILLS AND KEY ATTRIBUTES

• Strong leadership, hospitality, and people management skills
• Ability to communicate effectively with higher leadership, team members, and guests
• Advanced knowledge of food, ingredients, wine, and spirits
• Computer skills in Excel, Toast POS, Open Table, Google Mail, and calendars
• Personal and emotional stability; must serve as strong and positive role model
• Open to a possible transfer to another Pacific Catch location in the future (Throughout the San Francisco Bay Area)
• Passionate about protecting our oceans and environment

EDUCATION/EXPERIENCE

• 5+ years hospitality experience including at least 3 years of experience in management
• You’ve managed other successful, high-volume restaurants or perhaps in an innovative chain
• You possess a proven track record of effectively and empathetically training, mentoring, and managing hourly employees
• You are experienced in professional and prompt business correspondence
• You have received positive and raving reviews from both former employers and people you’ve managed
• Degree in Hospitality, Business, Marketing, or Communication is a plus

PHYSICAL

• Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length
• Must be able to reach, bend, stoop and frequently lift up to 25 pounds.