General Manager

IRMG NC COFFEE LLC; Concord (NC); On-site; USD 60,000 - 86,000; Full time

Job summary

IRMG NC COFFEE LLC in Concord, NC is seeking a General Manager to oversee daily restaurant operations, ensure efficiency, and uphold company standards in product preparation, service, maintenance, and inventory management. You will lead recruitment and retention efforts while maintaining financial accountability to drive performance and guest satisfaction.

This role rewards a people‑oriented leader who thrives in a fast‑paced team environment, communicates clearly, and delivers high‑quality

Qualifications

• Experience leading a restaurant team and delivering excellent customer service.
• Strong communication and interpersonal skills.
• Ability to manage cash handling and store safety processes.
• Ability to thrive in a fast-paced, energetic environment.
• Team player with a positive attitude and willingness to learn.

Responsibilities

• Overseeing daily restaurant operations to maintain efficiency and service quality.
• Ensuring compliance with company standards across all operational areas, including: Product preparation and delivery, Customer relations, Restaurant maintenance and repairs, Inventory management.
• Lead your team with effective guidance, manage recruitment for store-level positions as needed, and focus on employee retention.
• Managing financial accountability to support the restaurant’s performance goals.
• Delivering the highest quality products and exceptional service to each customer.
• Performing additional duties as needed or assigned.

Skills

Team leadership

Communication skills

Customer service mindset

Collaboration

Job description

Company Overview:A dynamic and growing company that specializes in creating memorable dining experiences. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.Job Summary:As a General Manager, you’ll oversee daily restaurant operations, ensuring efficiency and compliance with company standards in areas like product preparation, customer service, facility maintenance, and inventory management. You’ll lead team recruitment and retention efforts while maintaining financial accountability. With a focus on delivering top-quality products and exceptional service, you’ll play a key role in enhancing our customers' dining experience. We are an equal opportunity employer and invite you to apply!Job Responsibilities:Overseeing daily restaurant operations to maintain efficiency and service quality.Ensuring compliance with company standards across all operational areas, including:Product preparation and deliveryCustomer relationsRestaurant maintenance and repairsInventory managementLead your team with effective guidance, manage recruitment for store-level positions as needed, and focus on employee retention.Managing financial accountability to support the restaurant’s performance goals.Delivering the highest quality products and exceptional service to each customer.Performing additional duties as needed or assigned.Consider yourself a “people person,” and enjoy meeting others.Love working as a team and appreciate the chance to collaborate.Understand how to create a great customer service experience.Have a focus on quality and take pride in your work.Are open to learning new things.Are comfortable with responsibilities like cash-handling and store safety.Can keep cool and calm in a fast-paced, energetic work environment.Can maintain a clean and organized workspace.Have excellent communications skills.