General Manager

Spinoso Real Estate Group; Clinton Charter Township (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Spinoso Real Estate Group in the United States seeks a General Manager responsible for the overall performance of the property, including budgets, forecasts, maximizing NOI, and marketing plans. The GM will support leasing efforts, manage the property team and contracted services, and oversee all operations and reporting of key metrics.

This role is highly cross-functional, requiring strong relationships with tenants, community stakeholders, and internal teams to drive performance and strategic

Qualifications

• Experience in property management or real estate operations.
• Strong leadership and communication skills.
• Ability to manage cross-functional teams and external contractors.
• Proven ability to develop budgets, forecast financials, and maximize NOI.

Responsibilities

• Prepare budgets and forecasts and manage the property budget to meet targets.
• Maximize net operating income (NOI) through operational controls and strategic initiatives.
• Develop and implement marketing plans and support leasing efforts.
• Manage property team and contracted services; oversee all operations.
• Report key metrics (sales, occupancy costs, traffic) regularly to leadership.
• Build and maintain relationships with tenants, community, and stakeholders.

Job description

Summary

The General Manager (GM) will have the responsibility for the overall performance of the property, including preparation of budgets and forecasts, maximizing NOI, developing and implementing marketing plans, providing support for leasing efforts, management of the property team, and overseeing all operations and contracted services. The General Manager will also be responsible for reporting and communicating key property metrics such as sales, occupancy costs, traffic, and relevant financial on a regular basis. This role is highly cross-functional and is dependent on strong relationships, both internal and external.

The Pillars of an Spinoso REG General Manager

Leadership

Positive Leadership GMs lead our internal team and our key contractors with a "Positive Leadership" mindset

Coach, mentor, goal set and provide feedback to foster team atmosphere and performance.

Have an entrepreneurial spirit and creative thinking.

Employee Development

GMs are responsible for the management and overall performance of the team and team functions, including Marketing, Leasing, Financial and Operations.

GMs need to be able to delegate and follow up on tasks they assigned.

GMs are expected to be aware of each team member's responsibilities and how the team member is performing

GMs are a resource for these employees for juggling deadlines and an advocate when priorities or direction is unclear

Relationship Building

Regularly communicate with tenants, address their concerns, and build relationships

Build a relationship with the community by attending community meetings.

Foster and maintain a relationship with fire, police, building and other stakeholders.

Leasing/Leasing +

Assist the leasing representative with market knowledge and merchant tours, as necessary.

Provide leasing with qualified leads for local tenants as applicable. Maintain an active pulse on market retail dynamics and provide consistent updates to leasing

GM will have a deep understanding of the specialty leasing budget. Specialty plays a crucial role in the NOI of the property, and the GM will be active in helping execute occupancy, monetary, and merchandising goals

GMs will have intimate understanding of tenant sales and understand trends (macro and micro) and impact on center income and occupancy

Operations

In conjunction with Operations Managers (where applicable, and with 3 rd party where applicable), GMs are responsible for the following: Participation in, or development and administration of major property contracted services

Oversee all work orders when independent contractors are needed.

Supervise and direct the operation of maintenance and mechanical systems for the Center.

Must have the knowledge and capability to handle operational emergencies.

Ensure the proper implementation and execution of safety, emergency and hazardous material plans

Have oversight of tenant construction/coordination.

Develop and implement thoughtful and strategic capital plan and effectively communicate (written and verbal) the thought-process behind the plan.

Strategic Contract Management

Security and Janitorial are two key services comprise a majority of the common area budget and require a strategic approach to managing, budgeting, and execution.

GMs are expected to strategically manage these contracts. Review actual schedule vs planned, compare against billing.

Hold contractors accountable for first-class performance.

Use portfolio data to determine proper macro-level service levels, implement on a micro level balancing budget goals and overall maintenance of the asset

Marketing

In conjunction with Marketing Manager (if applicable or 3 rd party support where applicable): Social media and digital marketing are very effective marketing tools. These tools are rapidly evolving and are very dynamic. GMs have a full understanding and knowledge of current social media trends. GMs are aware of the corporate strategy and help guide the Marketing Manager and execute the property plan.

GMs are expected to contribute sourcing of content and/or participate in the content delivery at times (i.e., video)

GMs are to analyze and strategize the results of KPIs on routine social media posts and strategic campaigns.

Financial

In conjunction with cross-functional team members, GM's will prepare, review, and analyze the annual budget, as well as manage the budget to be on target throughout the year.

Must be able to prepare monthly financial reports including effective written and verbal communication of variance drivers

Ability to work with cross-functional teams (accounting and lease admin) during reforecast, budgeting, and monthly reporting processes

In conjunction with the office coordinator and accounting will review, control and manage accounts receivables.

All other duties as assigned

Qualifications/Experience/Physical

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements l