General Manager

Layne's Chicken Fingers; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

Bonus based on performance

Employee discounts

Free food & snacks

Free uniforms

Training & development

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

Layne's is seeking a Restaurant General Manager to oversee daily restaurant operations and lead a team in delivering excellent guest experiences. You will train hourly and management staff, coach leaders, and drive results while protecting the culture in a fast-paced environment.

Focus on staffing, scheduling, labor management, and ensuring food quality, speed, cleanliness, and service. You will promote a positive, high-performing culture and continuously strive for Perfect Every Time.

Qualifications

• Leadership mindset - lead by example.
• Excellent organizational and time-management skills.
• Clear and effective communication with staff and guests.
• Strong interpersonal skills and ability to mentor others.
• Team builder with a people-first mentality.
• Maintains a consistently positive attitude and energy.

Responsibilities

• Lead and oversee all daily restaurant operations.
• Be fully trained and competent in all hourly and management positions.
• Develop, coach, and hold managers and team members accountable.
• Manage labor, scheduling, and staffing to meet business needs.
• Ensure excellent execution of food quality, speed, cleanliness, and service.
• Maintain strong operational awareness—knowing what is happening at all times.
• Drive store performance using scorecards, reporting, and profitability metrics.
• Create positive guest interactions by being present and engaged on the floor.
• Uphold and exceed cleanliness standards in the front and kitchen.
• Utilize company documentation, systems, and checklists to ensure Perfect Every Time execution.
• Ensure accurate completion of administrative duties, inventory, and reporting.
• Lead by example to build and sustain a positive, high-performing company culture.

Skills

Leadership

Time management

Communication

Interpersonal skills

Team building

Positive attitude

Job description

Benefits:

• Weekly Pay
• Bonus based on performance
• Employee discounts
• Free food & snacks
• Free uniforms
• Training & development
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off

At Layne's, the bar is set high - and our leaders continue to set the bar higher. We work diligently to ensure every guest has the same positive experience every time they visit us.

We deliver Hot Food Fast, with exceptional guest service, and we aim for this experience to be Perfect Every Time (PET).

The role and expectations of a Restaurant General Manager are simple but impactful:

Lead by example, develop leaders, coach in the moment, protect the culture, and drive results - all while making work fun.

Essential Duties and Responsibilities:

• Lead and oversee all daily restaurant operations
• Be fully trained and competent in all hourly and management positions
• Develop, coach, and hold managers and team members accountable
• Manage labor, scheduling, and staffing to meet business needs
• Ensure excellent execution of food quality, speed, cleanliness, and service
• Maintain strong operational awareness - knowing what is happening at all times
• Drive store performance using scorecards, reporting, and profitability metrics
• Create positive guest interactions by being present and engaged on the floor
• Uphold and exceed cleanliness standards in the front and kitchen
• Utilize company documentation, systems, and checklists to ensure Perfect Every Time execution
• Ensure accurate completion of administrative duties, inventory, and reporting
• Lead by example to build and sustain a positive, high-performing company culture

Required Qualifications:

• Leadership mindset - lead by example
• Take pride in what you do and strive for Perfect Every Time (PET)
• Strong organizational and time-management skills
• Excellent communication and interpersonal skills
• Team builder with a people-first mentality
• Over-the-top positive attitude***

Benefits: