General Manager

Genghis Grill; Cleveland (OH); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive Wages

Bonus Opportunities

Health Benefits

Paid time off after 6 months

401K

FREE Teammate meals & Discounts

Job summary

A well-known restaurant chain in Cleveland is seeking a General Manager to lead operations and ensure the highest quality of service. You will be responsible for team leadership, managing daily shifts, budgeting, and maintaining inventory while promoting a positive work environment. Ideal candidates have substantial food and beverage management experience, strong decision-making abilities, and a passion for customer service. This position offers competitive salary and benefits, including paid training, bonuses, and career advancement opportunities.

Qualifications

• Must demonstrate at least 2 years previous experience in food and beverage management.
• Demonstrated knowledge and experience with managing inventory and cost control required.
• In-depth working knowledge of alcoholic beverages required.

Responsibilities

• Promotes the company's mission, vision, and values.
• Directs and manages shifts effectively with a focus on ensuring all teammates are working effectively.
• Ensures customer satisfaction and knowledge of customer recovery strategies.

Skills

Quality Decision-Making

Communication

Customer Service Focus

Teamwork

Stress Tolerance

Education

High School diploma or the equivalent

ServSafe certification

Tools

Microsoft Word

Microsoft Excel

Point-of-sale registers

Job description

General Manager – Genghis Grill

This range is provided by Genghis Grill. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Base Pay Range

$60,000.00 / hr - $65,000.00 / hr

Are you looking to build your career in Restaurant Management? Are you passionate about restaurants? Do you like to be part of a team that is competing to win? And have a passion for helping others achieve? You might be just the person we are looking for! At Genghis Grill, we want you to succeed! Our restaurant offers the best‑paid training program in the industry to put you on the road to success. Additional benefits offered: Competitive Wages, Bonus Opportunities, Health Benefits, Paid time off after 6 months and increasing with tenure, 401K, and FREE Teammate meals & Discounts. Opportunities for advancement and career growth within.

Essential Functions / Responsibilities

• Promotes the company's mission, vision, and values.
• Analyzes budget variances and takes corrective actions.
• Analyzes food and beverage costs.
• Ensures cash management procedures are completed accurately.
• Directs and manages shifts effectively with a focus on ensuring all teammates are working effectively in their area of responsibility.
• Ensures customer satisfaction and knowledge of customer recovery strategies.
• Determines staffing requirements, recruits, and maintains staffing level as needed, trains and coaches teammates.
• Manages teammate performance in accordance with established standards and procedures; ensures teammates know and adhere to established codes of practice.
• Delivers a quality product and experience based on brand standards and operating procedures.
• Conducts effective pre-shift meetings during every shift.
• Maintains teammate records per established standards and procedures.
• Monitors adherence to health, safety, and hygiene standards in kitchen and restaurant.
• Oversees preparation of food and beverage items; ensures adherence to set recipes.
• Ensures quality of food and beverage presentation.
• Interacts with customers to establish positive customer relations and ensures all inquiries and complaints are handled promptly.
• Determines and executes operating improvements.
• Schedules food and beverage deliveries; checks the quality of deliveries and documentation.
• Ensures the correct storage of supplies.
• Arranges for maintenance and repairs of equipment and services.
• Identifies and evaluates competitors.
• Remains current with trends in the restaurant industry.
• Performs other duties as assigned.

Core Competency Requirements

• Quality Decision‑Making – makes decisions based on facts, desired outcomes, and potential impact.
• Judgment – willingness to question, explore, form an opinion on the merits of an issue or situation and then decide on the most effective course of action.
• Problem Analysis and Problem Solving – uses critical thinking to identify the actual problem, root cause, and context before developing and implementing a solution.
• Planning and Organizing – approaches accomplishing work goals and objectives by developing strategy and defining desired end results.
• Communication – exhibits effective verbal and written communication in multiple settings; well‑versed in multiple forms of manual and electronic communications.
• Customer Service Focus – views internal and external customers as optimally important; seeks to identify customer desires and needs and implements programs and processes to address those desires and needs.
• Teamwork – views self as part of a team, fosters teamwork, and is willing to take on major and minor roles as part of a team to add to team's success.
• Adaptability – can change strategy, work processes and procedures, product line, and job‑specific focus based on business need.
• Flexibility – can easily move back and forward between different job demands, wearing “multiple hats” within a defined space or time frame.
• High Energy Level – exhibits the ability to perform at an optimal level for an extended period, with mental, emotional, and physical engagement.
• Stress Tolerance – remains focused and composed when addressing multiple competing priorities; gives above and beyond during high‑demand periods.

Education and Experience

• Must be at least 21 years of age.
• High School diploma or the equivalent required; Associate degree or higher preferred.
• Must be able to read and write fluently in English.
• Must demonstrate at least 2 years previous experience in food and beverage management.
• Demonstrated knowledge and experience with managing inventory and cost control required.
• In‑depth working knowledge of alcoholic beverages required; food preparation and presentation required.
• Experience in restaurant/food service staff management and development preferred.
• Demonstrated knowledge of basic accounting principles and practices preferred.
• Knowledge of planning and forecasting required.
• Must be able to use relevant computer applications (Microsoft Word, Excel, Outlook; restaurant‑specific software including point‑of‑sale registers and business metric applications).
• ServSafe certification required.

Physical Requirements

• Ability to stand and exert well‑paced mobility for up to four (8) hours in length.
• Regularly works 50 hours per week.
• Ability to lift and/or move up to 50 pounds.
• Must possess finger and hand dexterity for using small tools and equipment.
• Workplace may frequently expose teammates to heat/cold and odors.

Beyond Housing is an Equal Opportunity Employer.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Restaurants