General Manager

Activate Games; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Activate America LLC, a full-scale interactive gaming facility, seeks a General Manager in Cincinnati to lead operations with the Assistant Manager and Game Facilitators. You’ll drive customer satisfaction, staff development, and business growth through events and campaigns.

The role requires flexible hours, including days, evenings, and weekends, and involves coaching a team, scheduling, and hands-on gaming floor oversight in a dynamic environment.

Qualifications

• Strong customer service skills with experience in a fast-paced venue.
• Ability to lead and work with a team and individually.
• Curiosity for tech and gaming-related products.

Responsibilities

• Oversee day-to-day operations and communicate company goals.
• Develop initiatives for business growth and implement with staff.
• Increase brand awareness and drive sales via local events and marketing campaigns.
• Engage with customers via emails and phone calls.
• Participate in business-focused meetings and trainings.
• Check-in customers, process payments, and coach others to do the same.
• Schedule shifts to maximize meaningful customer interactions.
• Create a positive, high-energy experience for customers.
• Ensure customer satisfaction is a top priority.
• Greet and interact proactively with all customers.
• Collect customer feedback for process improvements.
• Schedule duties to cover peak periods.
• Lead hiring and build a talent pipeline for business development.
• Oversee staff, coach, and develop employees.
• Create development plans and conduct trainings/evaluations.
• Train and present evaluations and develop staff.
• Ensure facilities run at optimal levels and perform regular inspections.
• Complete weekly/monthly checklists and manage inventory.
• Communicate location issues to the appropriate department.
• Daily cleaning and maintenance per company standards.
• Manage facilitating activities including front desk and gaming area.

Skills

Customer service

Teamwork

Leadership

Tech-savvy

Communication

Job description

DESCRIPTION OVERVIEW

Activate is a full-scale interactive gaming facility. We are looking to expand our team with the addition of a General Manager. A successful applicant will be expected to work with the Assistant Manager and Game Facilitators. The ideal candidate will be an individual with strong customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming-related.

This is a full-time, permanent position. Hours of work must be flexible to meet the needs of the business. Hours worked will be a mixture of days, evenings, and weekends.

SUMMARY OF DUTIES AND RESPONSIBILITIES

Business Development

• Oversee day-to-day operations including interpreting and communicating company goals.
• Help develop company initiatives focused on business growth and aid in implementing initiatives among internal staff.
• Help raise brand awareness and drive company sales through local event involvement, and marketing campaigns as directed by our marketing department.
• Engage and respond to customer emails and phone calls.
• Participate in various business-focused meetings, including regular additional training, development of skill set, and company initiatives.

Customer Relations

• Help check-in customers, take payments, and coach others on your team to do the same to the highest degree of customer satisfaction.
• Scheduling shifts to engage with customers through meaningful interactions during their gaming experience.
• Creating a lasting impression on customers through a high/positive energy attitude.
• Ensuring customer satisfaction is a high priority and always top of mind.
• Proactively greeting and interacting with all customers.
• Receive and communicate customer suggestions for business process improvement.

Staff Relations

• Scheduling duties, as required, to ensure peak periods are properly staffed.
• Leading in the hiring of new employees and creating a talent pipeline focusing on business development for all roles.
• Overseeing employees, including coaching formally and informally.
• Creating development plans for staff members and business development.
• Aiding in training and evaluations of new and current employees.
• Training, creating and presenting evaluations, and development of new and current employees.

Maintenance Duties

• Ensuring that gaming facilities are running at optimal levels.
• Performing regular general inspections of front desk and gaming areas.
• Completing weekly and monthly checklists to ensure inventory levels are properly maintained.
• Communicating any location areas requiring attention to the appropriate department.
• Performing daily cleaning and maintenance duties in compliance with company standards.
• Managing and overseeing facilitating activities including front desk and gaming area.

Learn more about us at: https://playactivate.com/

Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.