General Manager

Ballyhoo Hospitality; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

401(k) program

Paid parental leave

Paid vacation

Mentorship & growth opportunities

Dining incentives

Job summary

Ballyhoo Hospitality is seeking a General Manager to lead our Chicago-area restaurant group with on-floor leadership and guest-focused service. The GM will drive daily operations, staff development, and a culture of respect and inclusion across 12+ establishments.

The role requires strong financial acumen, marketing collaboration, and consistent execution of service standards to meet sales and cost targets while delivering exceptional guest experiences.

Qualifications

• Minimum 5 years in leadership roles in restaurant/hospitality
• Proficient in restaurant management and operations
• Strong communication and organizational abilities
• Professional interaction with diverse partners
• Experience reading and interpreting restaurant financials
• Proficient in Word, Excel, PowerPoint

Responsibilities

• Lead Ballyhoo Hospitality teams with integrity and open communication
• Partner with management daily to ensure smooth operations
• Maintain culture focused on respect and inclusion
• Collaborate with marketing on initiatives
• Ensure menu quality during guest experiences
• Achieve sales, F&B and labor cost targets and guest engagement
• Oversee cash handling and payroll processes
• Prepare and present monthly P&L reports
• Lead weekly managers meetings

Skills

Leadership

Communication

Finance acumen

Operations management

Team development

MS Office

POS systems

Tools

Restaurant 365

Resy

Toast POS

Job description

Ballyhoo Hospitality is currently seeking an experienced General Manager to join our talented team.

Job Summary:

We place the highest value on GMs who actively engage on the floor and consistently interact with guests, as this is fundamentally the most vital aspect of our work. This proactive engagement is not merely a preference; it is the cornerstone of exceptional service and a vibrant, successful environment. By fostering genuine connections and maintaining a visible, helpful presence, our team members directly contribute to outstanding guest experiences and create a positive, hospitable and engaging atmosphere for everyone.

Benefits & Perks:

Health, Dental, and Voluntary Benefits Package, 401(k) program, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 12+ establishments!

About Ballyhoo Hospitality:

Founded in 2009 by Ryan and Anna O'Donnell, Ballyhoo Hospitality is a Chicago-based restaurant group operating 15 neighborhood-driven concepts across Chicago and the suburbs. Led today by Ryan O'Donnell and Partner Jon Farrer, Ballyhoo is built on warm, personal hospitality, honest cuisine, and deep community investment. The group expands intentionally, preserving the individuality of each concept while staying rooted in the belief that great hospitality is shaped by passionate teams, loyal guests, and the neighborhoods they serve.

ESSENTIAL JOB FUNCTIONS:

• Attain comprehensive training across various positions within Ballyhoo Hospitality
• Lead a team with integrity and foster open communication
• Cultivate and maintain culture focused on respect and inclusion
• Lead and partner with management team in daily operations
• Partner with marketing team in all and any marketing initiatives
• Ensure menu quality standards are met during each guest experience
• Achieve company objectives in sales, F&B cost, labor cost, and guest engagement
• Control cash and other receipts by adhering to established cash handling and reconciliation procedures in accordance with the restaurant’s accounting policies and procedures
• Process bi-weekly payroll for entire restaurant staff
• Follow company guidelines for hiring, training and coaching processes
• Provide assistance where necessary to ensure guest service standards and efficient operations are maintained
• Complete weekly assignments as designated
• Prepare and lead Weekly Managers Meeting
• Prepare and present P&L reports on monthly basis

QUALIFICATIONS:

To perform this job successfully, the General Manager must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A minimum of 5 years of experience in leadership roles within the restaurant/hospitality industry is required.
• Proficiency in restaurant management and operations is essential
• Exceptional communication and organizational abilities are a must
• The ability to interact professionally and diplomatically with diverse business partners is expected
• Strong capabilities in managing and interpreting restaurant financials are necessary
• Fluency in Microsoft Office Suite: Word, Excel, PowerPoint
• Experience with Restaurant 365, Resy and Toast POS is a plus!

Ballyhoo Hospitality - https://ballyhoohospitality.com/

Why Join Us?

• Opportunity to work in a dynamic and friendly environment.
• Gain valuable experience in the hospitality industry.
• Be part of a team that values growth and development.

Ballyhoo Hospitality Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.