General Manager

Five Star Parks and Attractions; Chicago (IL); On-site; USD 100,000 - 150,000; Full time

Job summary

Five Star Parks & Attractions seeks a General Manager to lead operations and staff at its amusement park in Chicago. This role involves managing budgets, ensuring operational excellence, and creating a warm environment for guests. Candidates should have a strong background in business management, ideally with previous leadership experience, and a passion for fostering a fun and safe environment.

Qualifications

• Must be at least 21 years of age.
• Bachelor’s degree required; Master's preferred.
• 2 years of management or supervisory experience required.

Responsibilities

• Supervise staff of 60-80+ while managing operations.
• Design strategy, set goals for growth, and oversee recruitment.
• Handle escalated customer complaints and maintain a safety-focused attitude.

Skills

Leadership

Time management

Problem-solving

Teamwork

Communication

Education

Bachelor’s degree in business management

Master’s degree in business administration

Job description

1 day ago Be among the first 25 applicants

Direct message the job poster from Five Star Parks and Attractions

Senior Director of Operations at Five Star Parks and Attractions

General Manager

Company Overview:

Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.

Job Summary:

Five Star Parks & Attractions creates an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment. We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people, and enforcing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are maximized.

Accountabilities:

• Supervise staff of anywhere from 60-80+
• Design strategy and set goals for growth
• Oversee recruitment and training of new employees
• Prepare regular reports to corporate management (i.e. receipts, payouts, P&L, etc)
• Oversee day-to-day operations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Principles Duties and Responsibilities:

• Work with Recruiter to schedule and conduct candidate interviews and orientations
• Oversee training of employees at your location
• Train and communicate with Shift Manager positions on a daily basis
• Be familiar with our Embed swiper system and Centeredge POS system
• Handle escalated customer complaints, issues, or questions as needed
• Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities
• Communicate daily with team members
• Maintain a safety-focused attitude at all times
• On call for special projects or holidays
• Strong teamwork ethic and attitude
• Passion for their work
• Time management and a sense of urgency
• Meticulous attention to detail

Education, Qualifications, and Experience:

• Must be at least 21 years of age
• Bachelor’s degree in business management required
• Master’s degree in business administration preferred
• Must have at least two years of management or supervisory experience
• Must be able to work weekends and holidays
• Must be able to work up to 45 hours per week, availability to work every weekend
• Must have a bachelor’s degree or equivalent combination of relevant education and experience
• Able to stand for long periods of time
• Able to lift 39lbs unaided
• Valid driver’s license required
• Authorized to work in the United States

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

APPLY NOW!

Job Type: Full-time

• 5 years

Weekly day range:

• Monday to Sunday

Education:

• Bachelor's (Required)

Experience:

• Operations management: 2 years (Required)

Ability to Relocate:

• Romeoville, IL: Relocate before starting work (Required)

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Amusement Parks and Arcades

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