General Manager

Sheraton San Jose; Cherry Hill Township (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading hotel in Cherry Hill Township is seeking a General Manager to drive profitability and guest satisfaction. The role involves managing hotel operations, ensuring compliance with financial standards, and developing staff for future roles. The ideal candidate will have strong leadership skills and a commitment to guest service.

Qualifications

• Experience in hotel management and operations.
• Strong financial acumen and budgeting skills.

Responsibilities

• Oversee hotel profitability through revenue generation and cost control.
• Conduct staff meetings and training sessions.
• Collaborate with sales for business generation.

Skills

Leadership

Financial Analysis

Guest Service

Team Development

Job description

Overview

The General Manager is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the integrity of the hotel for the Select Service Division.

Responsibilities

1. Tour operating departments daily, making adjustments via department heads as needed.
2. Conduct weekly staff meetings, including training sessions according to Highgate Hotel standards, and review sales and operations efforts.
3. Meet all financial review deadlines and corporate programs promptly.
4. Hold monthly financial reviews with department managers and supervisors.
5. Ensure department heads meet budgeted productivity levels and follow checkbook accounting procedures.
6. Develop managers for future roles through training and corporate programs.
7. Collaborate with the Director of Sales for daily prospecting and account calls to generate business.
8. Participate in hotel sales efforts, including calling on top accounts, hosting events, and client meetings.
9. Contribute to scheduled M.O.D. coverage.
10. Monitor management trainees' development and ensure policy compliance.
11. Assist in budget processes and ensure service standards training across departments.
12. Create a positive, guest-focused team environment through employee development and motivation.
13. Inspect rooms weekly with Housekeeping and Property Engineer.
14. Ensure daily invoice processing and monthly financial documentation compliance.
15. Oversee property maintenance and cleanliness through inspections and preventive programs.
16. Maintain attentive, friendly, courteous interactions with guests and staff.
17. Forecast monthly financial positions and analyze data for reforecasting.
18. Conduct management interviews and ensure proper hiring procedures.
19. Perform management performance appraisals and ensure compliance with HR policies.
20. Motivate, coach, counsel, and discipline management staff according to SOPs.
21. Perform additional duties as assigned by senior management.
22. Ensure fair treatment of employees and meet clients to support sales efforts.
23. Be present during peak times to greet guests and offer assistance.
24. Follow security procedures for hotel safes and conduct monthly audits.
25. Conduct monthly credit meetings and enforce collection policies.
26. Complete corporate training modules and obtain necessary certifications.
27. Attend scheduled meetings on the property.