General Manager

IHOP; Charlotte (NC); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401K

Health Insurance (Medical)

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Training

Complimentary meals on duty

Earned Wage Access (Daily Pay)

Advancement opportunities

Job summary

IHOP is seeking a General Manager in Charlotte, NC to direct restaurant operations and drive guest satisfaction and company profitability.

You will lead managers and teams, uphold top food quality, service, cleanliness, and safety standards while achieving sales objectives. Competitive compensation includes a performance bonus and comprehensive benefits to support you and your family.

Qualifications

• Minimum 2 years’ current experience in Casual Restaurant industry.
• High School Diploma or GED; associate’s or bachelor’s degree preferred.
• Current alcohol and food certifications meeting state requirements preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• Able to withstand the physical demands a restaurant environment holds.
• ServeSafe Certification preferred (training may be provided)

Responsibilities

• Direct the operation of the restaurant to ensure guest experience and profitability.
• Direct and supervise managers and team members to maintain standards of food quality, service, cleanliness, safety, and sanitation.
• Aim to attain sales and profit objectives.

Skills

Team leadership

Conflict resolution

Written and verbal communication

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Job description

When you work for IHOP restaurants, we encourage you to “Be the pancake you wish to see in the world!” Being a team member allows you to be more than just a traditional employee. You help create smiles for the future.

Job Summary

The General Manager contributes to the success of IHOP through the direction and control of restaurant operations to ensure a positive guest experience and company profitability. The General Manager’s responsibility is to direct the operation of the restaurant, attain sales and profit objectives, and maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising managers and team members.

Requirements

• A minimum of 2 years’ current experience in the Casual Restaurant industry is required.
• High School Diploma or GED required. An associate’s or a bachelor’s degree is preferred.
• Current alcohol and food certifications that meet state requirements are preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• Able to withstand the physical demands a restaurant environment holds.
• ServeSafe Certification preferred (training may be provided)

Physical Requirements

• Frequently lift and carry items up to 70 lbs.
• Stand for extended periods (up to an entire shift)
• Bend, stoop, reach, push, and pull regularly for operations, stocking, and equipment use
• Use ladders occasionally for maintenance checks
• Work in varying environments including hot kitchen areas and walk‑in coolers/freezers
• Operate POS systems, kitchen equipment, computers, and other standard devices
• Communicate clearly with employees, guests, vendors, and leadership teams
• Competitive compensation and eligibility for a performance bonus – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Complimentary meals while on duty – Come hungry, leave happy!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – Join a team that encourages building lifelong friendships and memories.