General Manager

Crunch Fitness; Cerritos (CA); On-site; USD 64,000 - 100,000; Full time

Job summary

Crunch Fitness in Cerritos is seeking a General Manager to lead daily operations, drive revenue, and uphold a No Judgments culture. You will supervise staff, ensure clean facilities, and deliver exceptional member service while aligning with Crunch policies and brand standards.

The role emphasizes recruiting and developing a team, achieving KPI targets, and partnering with local businesses to grow membership in a welcoming, inclusive environment.

Qualifications

• High school diploma or GED required.
• Must be eligible to work in the United States.
• Must be at least 18 years of age.

Responsibilities

• Demonstrate working knowledge of SOPs and policies.
• Communicate and implement company policies and procedures.
• Encourage staff to work as a team and be productive.
• Demonstrate decisive action.
• Proactively recruit, interview, and hire talented team members.
• Lead, motivate, and manage a sales team.
• Achieve revenue targets and KPI-driven performance.
• Implement marketing programs to generate new sales leads.
• Ensure proper tracking of leads.
• Recruit local businesses into partnership programs.
• Support personnel problems by following procedures and documentation.
• Resolve customer complaints promptly and tactfully.
• Promote a professional and welcoming atmosphere for customers.
• Ensure facility cleanliness, maintenance, safety and security.
• Ensure malfunctioning equipment is repaired promptly.
• Maintain inventory of equipment parts.
• Assist in payroll processing and approvals.
• Understand revenue budgets and payroll expenses.
• Control expenses and purchasing supplies.
• Understand expense management.
• Explain variances in revenue/sales/expenses versus budget.

Education

High school diploma or GED

Job description

The General Manager will promote diversity and acceptance and create a warm welcoming environment for members while ensuring our members receive the highest quality of service and clean facilities. The General Manager is to maintain a culture that provides members an experience that is second to none and provide a work environment where team members can be successful. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the financial plan by motivating, leading, supervising and coordinating the activities of team members engaged in servicing our member needs. The General Manager will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the CRUNCH brand.

Job Summary

Administration and Organizational Responsibilities

• Demonstrate a working knowledge of all standard operating procedures and policies
• Communicate and implement company policies and procedures
• Encourage staff to work as a team and be productive
• Demonstrate an ability to take decisive action
• Proactively recruit, interview, and hire talented team members

Sales Management

• Demonstrate the ability to lead, motivate, and manage a team
• Achieve desired revenue targets, as measured through KPI's, through the leadership and motivation of sales staff
• Implement company marketing programs generate new sales leads
• Ensure that team maintains proper tracking of leads
• Emphasize the importance of staff involvement in the community and neighborhood businesses and recruit new local businesses into partnership programs

Operational Responsibilities

• Support personnel related problems or difficulties by following company procedure and documentation
• Resolve customer complaints in an expeditious and tactful manner following company procedure and documentation
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the customer
• Ensure the facility meets standards for cleanliness, maintenance, safety, and security
• Ensure malfunctioning equipment is repaired promptly
• Ensure proper inventory of equipment parts
• Assist in the processing, submission, and approval of payroll

Financial Responsibilities

• Exhibit an understanding of revenue budgets and payroll expenses
• Establish controls of expenses and purchasing supplies.
• Demonstrate a deep understanding of expense management
• Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.

• All applicants must possess a high school diploma or equivalent (e.g., GED). This requirement is in place to ensure that all employees have the basic level of education necessary to perform the duties of their roles effectively.
• To be eligible for employment at Fitness Ventures LLC applicants must be at least 18 years of age. This policy ensures compliance with applicable laws and helps maintain a safe and productive work environment.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment. If an applicant’s eligibility changes at any time, the applicant must notify Fitness Ventures LLC immediately. Applicants must also provide proof of eligibility to work in the U.S. including the required documentation for e-Verification.

Salary

$64,000.00 - $100,000.00 per year

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Position Requirements

Full-Time/Part-Time Full-Time

Location Cerritos

About the Organization

Fitness Ventures LLC is a development company, owning CRUNCH Fitness franchise locations and territories throughout the United States that are hugely successful and provide the communities they serve with all of the amenities of a much more expensive club-and a warm friendly environment that is hard to find in the majority of fitness clubs in North America.

The CRUNCH brand was established and opened the first CRUNCH location in NYC on June 11th,1989. Much has changed from those early days -but the one thing that has remained in tact is the mission that CRUNCH established from early on. At the core of creating the right atmosphere is our No Judgments Philosophy.

This position is currently accepting applications.