General Manager

MyEyeDr.; Carmel (IN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Bonuses and commissions (role specific

Medical and dental coverage

401(k) with company match

PTO and paid holidays

Vision coverage

Job summary

MyEyeDr. is seeking an Office Leader/General Manager in Carmel, IN to drive the success of an eye care office. You will lead a multi-member team, partner with doctors and vendors, and own patient experiences, financial health, and operations. This role requires evening/weekend shifts and a proactive, servant-leader mindset.

You will recruit, onboard, coach staff, manage KPIs, and collaborate across departments to deliver exceptional care and results. Equal opportunity employer.

Qualifications

• Undergraduate degree or relevant years in management.
• 2+ years in a leadership facing role.
• Experience leading two or more employees to meet sales and operational goals.
• Experience driving business and sales operations in a fast-paced environment.
• Strong communicator with customer focus and leadership values.
• Mentor to team members and patients, with servant leadership.

Responsibilities

• Build and foster a purpose driven team through recruitment and onboarding.
• Direct responsibility for financial success through KPI performance.
• Collaborate with doctors and home office to provide seamless patient experience.
• Deliver KPIs with coaching to office leaders and staff.
• Lead partnerships with optometric doctors and ensure doctor availability.
• Maintain HR policies and a productive, safe work environment.
• Oversee performance and development with District Manager.
• Ensure optical merchandise meets standards and patient requests.

Skills

Leadership experience

Sales operations

Effective communicator

Mentorship

Team collaboration

Customer service excellence

Servant leadership

Business acumen

Willing to learn

Education

Undergraduate degree

Job description

Description

About the role

See yourself starting a new career journey? As a MyEyeDr. General Manager you will cultivate a collaborative working environment with all associate members to provide a personalized eyecare experience for patients. You will achieve this through partnership with your trusted community doctors, vendors, and knowledgeable teams who help our patients see, look, and be their best. As the Office Leader, you will own all aspects of our office success inclusive of patient experiences, financial P&L, team member performance and development and office operations. You’ll have the opportunity to share knowledge and collaborate with your peers and be the ultimate brand ambassador. This role reports to the District Manager. Some evening and weekend shifts required.

You Will

• Build and foster a purpose driven team through recruitment and onboarding, as well as ongoing training and development
• Have direct responsibility for financial success of your office through managing behaviors that drive KPI performance
• Collaborate with doctor(s), home office support, and associate members to provide seamless patient experience
• Deliver key performance indicators with flawless execution of patient experiences and provide in the moment coaching to other office leaders and team members
• Maximize Optometric partnerships through participation and involvement in coverage, walk-in availability and doctor availability
• Lead Doctor of Optometry business partnership and on-going relationship
• Maintain HR policies and compliance to promote a productive and safe work environment to our team members and patients
• Lead performance and development in partnership with our District Manager for all team members
• Ensure our optical merchandise meets standards, patient requirements and requests

About You

• Undergraduate degree or relevant years of experience serving in a management position (Retail/Hospitality strongly preferred)
• 2+ years in a leadership facing role serving as the main decision maker
• Experience leading two or more employees to help achieve sales and operational objectives
• Experience driving business and sales operations in a complex, customer-facing, fast-paced environment
• Effective communicator, detail oriented and a strong leader that demonstrates the values of MyEyeDr.
• Upholds exceptional service standards and acts as a mentor to our team members and patients
• A servant leadership style with strong drive for result, business acumen and an entrepreneurial spirit
• Willing to learn about industry, product, full scope optical office roles, and services
• A natural leader with the ability to coach and inspire team members
• Team player who is willing to collaborate with all to provide the best patient experience

Growth With Us

• Grow and develop your career through role specific training programs
• Be offered an opportunity to earn bonuses and commission (role specific)
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.