General Manager

MyEyeDr.; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonuses and commission

Medical and dental coverage

401(k) with company match

Paid time off and holidays

Job summary

MyEyeDr. is seeking a General Manager to lead an ophthalmic practice, driving patient experiences, financial performance, and team development. You will partner with doctors and staff to deliver exceptional eyecare while maintaining operational excellence.

The role requires directing office operations, ensuring service standards, and coaching team members. Evening and weekend shifts may be required as part of our leadership responsibilities.

Qualifications

• Requires undergraduate degree or equivalent management experience (Retail/Hospitality preferred).
• Proven ability to lead teams and manage performance in a fast-paced, customer-facing environment.
• Strong communicator with a focus on service excellence and operational results.

Responsibilities

• Build and develop a purpose-driven team through recruitment, onboarding and ongoing training.
• Own the financial success of the office through KPI-driven performance.
• Collaborate with doctors, home office, and staff to ensure a seamless patient experience.
• Coach and mentor team members and other office leaders in real time to improve outcomes.
• Lead Doctor of Optometry partnerships and manage ongoing relationships.
• Ensure HR policies and compliance support a safe, productive work environment.

Skills

Team leadership

Communication

Customer service

KPI management

Education

Undergraduate degree or relevant years of management experience

Job description

Description

About the role

See yourself starting a new career journey? As a MyEyeDr. General Manager you will cultivate a collaborative working environment with all associate members to provide a personalized eyecare experience for patients. You will achieve this through partnership with your trusted community doctors, vendors, and knowledgeable teams who help our patients see, look, and be their best. As the Office Leader, you will own all aspects of our office success inclusive of patient experiences, financial P&L, team member performance and development and office operations. You’ll have the opportunity to share knowledge and collaborate with your peers and be the ultimate brand ambassador. This role reports to the District Manager. Some evening and weekend shifts required.

You Will

• Build and foster a purpose driven team through recruitment and onboarding, as well as ongoing training and development
• Have direct responsibility for financial success of your office through managing behaviors that drive KPI performance
• Collaborate with doctor(s), home office support, and associate members to provide seamless patient experience
• Deliver key performance indicators with flawless execution of patient experiences and provide in the moment coaching to other office leaders and team members
• Maximize Optometric partnerships through participation and involvement in coverage, walk-in availability and doctor availability
• Lead Doctor of Optometry business partnership and on-going relationship
• Maintain HR policies and compliance to promote a productive and safe work environment to our team members and patients
• Lead performance and development in partnership with our District Manager for all team members
• Ensure our optical merchandise meets standards, patient requirements and requests

About You

• Undergraduate degree or relevant years of experience serving in a management position (Retail/Hospitality strongly preferred)
• 2+ years in a leadership facing role serving as the main decision maker
• Experience leading two or more employees to help achieve sales and operational objectives
• Experience driving business and sales operations in a complex, customer-facing, fast-paced environment
• Effective communicator, detail oriented and a strong leader that demonstrates the values of MyEyeDr.
• Upholds exceptional service standards and acts as a mentor to our team members and patients
• A servant leadership style with strong drive for result, business acumen and an entrepreneurial spirit
• Willing to learn about industry, product, full scope optical office roles, and services
• A natural leader with the ability to coach and inspire team members
• Team player who is willing to collaborate with all to provide the best patient experience

Growth With Us

• Grow and develop your career through role specific training programs
• Be offered an opportunity to earn bonuses and commission (role specific)
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.