General Manager

Canby Builders Supply; Canby (OR); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Employer retirement match

Paid time off

Job summary

A building materials supplier is seeking a General Manager to lead operational excellence and profitability. The GM will supervise department leaders, oversee daily operations, and ensure customer satisfaction while managing financial performance. Candidates should have a Bachelor’s degree or 10 years of related experience, plus at least 6 years in team management. This role requires strong leadership skills, financial acumen, and a commitment to fostering a positive workplace culture.

Qualifications

• 10 years of experience in building materials, hardware, or retail operations.
• Minimum of 6 years of team management experience.

Responsibilities

• Lead department leaders across all operational areas.
• Oversee daily operations of all store departments.
• Own overall financial performance.

Skills

Strong understanding of Pro Sales

Demonstrated leadership abilities

Financial acumen including budgeting

Excellent problem-solving skills

Strong interpersonal skills

Education

Bachelor’s degree or equivalent experience

Job description

Family owned for 75 years, Canby Builders Supply prides itself in serving clients in the communities it operates in. We strive to exceed client expectations in supplying quality building materials to the construction industry. Our team members take great pride in partnering with home builders, multifamily builders and commercial installations, as well as the DIY community. We are proud to create a seamless solution for projects of all sizes.

GENERAL MANAGER

Purpose & Role Overview

The General Manager (GM) leads the culture, operational excellence and profitability of Canby Builders Supply. This role provides strategic direction, ensures strong leadership across all departments, and creates a high-performing culture focused on customer satisfaction, financial results, and safety. The GM maximizes sales and profitability by holding department leaders accountable for their teams, processes, and outcomes. The GM is responsible for leading department leaders in: Pro Sales, Retail, Yard Operations, Warehouse Operations and Finance. Reports to Ownership.

Compensation & Benefits

Salary: $120K-$160K commensurate with experience, plus performance bonus based on profitability.

Benefits Package: medical insurance, employer retirement match and PTO.

Essential Duties & Responsibilities

Leadership & People Management

• The GM supervises department leaders across all operational areas and provides strong, visible leadership that reinforces accountability, teamwork, and a positive workplace culture. Expectations include:
• Set direction, expectations, and priorities for each department.
• Ensure that customer experience and satisfaction is the top priority and is upheld by professionalism, adequate staffing, and a culture of hustle and keeping our promises.
• Set staffing, recruitment and retention goals in partnership with department managers.
• Lead, coach, and develop department leaders to ensure they effectively manage hiring, training, scheduling, performance, and daily oversight of their teams by providing regular feedback, employee development and coaching to accomplish goals.

Operational Leadership

• Oversee the daily operations of all store departments including sales (Pro Sales & Retail), yard, warehouse customer service, dispatch/logistics, purchasing, and receiving—through department leaders.
• Ensure each department leader maintains effective cross-department coordination to ensure a seamless customer and operational experience.
• Provide Ownership with weekly reports on key performance indicators including revenue, margin, inventory and employee engagement.

Financial Management

• Own the overall financial performance of Canby Builders Supply, including sales, margins, fixed and variable expenses, and labor.
• Establish annual operating budgets & sales and gross profit targets in partnership with ownership.
• Review financial reports and analyze against industry benchmarks and implement corrective actions.

Sales & Customer Experience

• In partnership with ownership, set dollar sales goals & gross profit margin.
• Ensure exceptional customer service across the organization through team leadership and gathering and responding to customer feedback.
• Support department leaders in executing sales initiatives, promotions, and community engagement efforts.

Inventory, Purchasing & Vendor Management

• Oversee purchasing, inventory accuracy, and inventory turns at a strategic level; department leaders manage day-to-day execution.
• Approve purchasing strategies, product mix decisions, and pricing recommendations to stay competitive and profitable.

Requirements

MINIMUM REQUIREMENTS

Education & Experience

• Bachelor’s degree or 10 years’ experience in building materials, hardware, retail operations, or related industry.
• Minimum of 6 years of team management experience.

Knowledge & Skills

• Strong understanding of Pro Sales, lumber, hardware, and building material products.
• Demonstrated leadership and team-management abilities.
• Strong financial acumen including budgeting, P&L management, and operational metrics.
• Excellent problem-solving, judgment, and decision-making skills.
• Strong interpersonal, communication, and leadership skills.

Work Environment & Physical Requirements

• Frequent walking, standing, and movement through the store and yard.
• Regular use of hands for handling materials or equipment; must be able to safely lift 25 lbs and occasionally up to 50 lbs.
• Occasional exposure to outdoor weather, mechanical equipment, dust, or fumes.
• Noise levels are typically moderate.