General Manager

Landscape Workshop; Brookeville (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive support including HR and marketing

Opportunity to lead entrepreneurially

Job summary

A landscaping service company in Brookeville, MD, seeks a General Manager to lead branch performance and team development. Responsibilities include ensuring exceptional customer satisfaction, overseeing operations, and achieving financial goals. The ideal candidate has at least 3 years of management experience, a degree in horticulture or landscape management, and strong communication skills. This position provides comprehensive support while allowing you the freedom to run your branch like an entrepreneur.

Qualifications

• Minimum of 3 years managing teams in a production or service environment.
• Proven success in driving revenue and managing customer relationships.
• Strong written and verbal communication skills.

Responsibilities

• Lead performance-driven, safety-first culture in the branch.
• Oversee production schedules, resource planning, and quality control.
• Achieve or exceed financial goals by managing expenses and revenue.

Skills

Team Management

Customer Relationship Management

Financial Analysis

Communication

Project Management

Education

Degree in Horticulture or Landscape Management

Job description

As a General Manager (GM) at Landscape Workshop, you own the performance, culture, and growth of your branch. You’ll set the tone for safety, excellence, and customer service while building and leading a team that delivers consistent, high-quality results. With robust support from our corporate team, back-office services, recruiting, training, equipment, marketing, and more you’ll have the tools to succeed, but the branch’s performance is ultimately yours to lead.

Our customers expect the same Landscape Workshop experience "Quality Service, Dedicated Professionals, and Proactive Management” from every branch. As GM, you ensure that promise is kept.

Key Responsibilities

Leadership & Culture

• Build and sustain a performance-driven, safety-first culture.
• Model and reinforce our values with all team members, ensuring consistent communication of policies, expectations, and company goals.

Operational Excellence

• Oversee production schedules, resource planning, and quality control across multiple projects.
• Maintain labor efficiency and optimize workflows for maximum productivity.
• Achieve or exceed budgeted financial goals by managing expenses, labor, and revenue growth.
• Partner with your Business Development Manager to drive new sales opportunities and revenue streams.
• Understand and leverage financial statements to make informed decisions.

Customer Satisfaction & Retention

• Ensure delivery of exceptional service to achieve 90%+ customer retention.
• Oversee site visits, proactive communication, and adherence to company quality standards and 13-Point Plans.

Team Development

• Recruit, train, and mentor Account Managers, Field Managers, and crews.
• Identify high-potential team members for advancement and actively develop their careers.
• Conduct regular performance reviews and provide actionable feedback.

Continuous Recruitment

• Maintain an active recruiting pipeline to meet current and future staffing needs.

Qualifications

• Experience: Minimum of 3 years managing teams in a production or service environment, including hiring, training, and performance evaluation.
• Sales & Service: Proven success managing customer relationships and driving revenue.
• Technical Skills: Ability to complete takeoffs and estimate maintenance work; comfortable managing multiple projects simultaneously.
• Financial Acumen: Experience interpreting financial statements and using metrics to guide decisions.
• Education: Two- or four-year degree in horticulture, landscape management, or related field preferred (industry experience/certifications may substitute).
• Communication: Strong written and verbal communication skills in English.
• Leadership Mindset: Commitment to developing people both professionally and personally.

Why Landscape Workshop?

We invest in our leaders by providing comprehensive support: recruiting, HR, financial systems, equipment, marketing, insurance, real estate assistance, and executive coaching. You’ll have the freedom to run your branch like an entrepreneur with the backing of a strong, growing company.