General Manager

BHF OPERATING COMPANY LLC; Brandon (FL); On-site; USD 60,000 - 110,000; Full time

Job summary

BHF OPERATING COMPANY LLC seeks a General Manager to lead a branch, directing store operations, staff, and customer service to ensure safe, professional, and profitable performance. You will drive sales, manage inventory and finances, and implement marketing plans while maintaining compliance and high standards.

The role requires strong organizational, leadership and communication skills, with experience in retail and a track record of meeting sales goals.

Qualifications

• Proven ability to manage store operations and drive sales.
• Experience in retail or customer service-focused environments.
• Strong communication and leadership capabilities.

Responsibilities

• Acquire and Maintain Customers
• Compliance with all applicable federal, state and local statutes
• Decipher, prepare and review financial statements and store reports
• Ensure adequate availability of merchandise at all times
• Follow monthly marketing plans
• Implement sales and marketing programs
• Maintain company vehicles within safe operating standards
• Managing inventory and cash assets
• Meeting company standards for quality, customer service and safety
• Meeting sales and revenue goals, implementing marketing and growth plans
• Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company policy and terminate when appropriate
• Provide a safe, clean environment for customers and associates
• Recruit, hire, and train to ensure efficient operations
• Set goals and conduct weekly staff meetings
• Store Management
• Train and develop associates
• All other duties deemed necessary for effective store management

Skills

Effective organizational skills

Established selling skills

Good communication skills

Handle multiple priorities

POS system proficiency

Professional appearance

Reading/writing and communication

Negotiate and resolve conflict

Plan, organize, delegate and follow up

Problem solving

Valid driving record & insurability

Attendance reliability

Education

Associate or Bachelor’s degree in business, accounting, marketing or management

Two years’ experience in retail or related customer service/merchandising

Job description

Position Summary

The General Manager is the leader of the individual branch location. The General Manager performs a wide variety of job functions, directing, and coordinating store activities to ensure safe, professional, and profitable operations. The General Manager is accountable for meeting company objectives and adhering to company policies.

Responsibilities

• Acquire and Maintain Customers
• Compliance with all applicable federal, state and local statutes
• Decipher, prepare and review financial statements and store reports
• Ensure adequate availability of merchandise at all times
• Fill out paperwork for submission to corporate support
• Follow monthly marketing plans
• Implement sales and marketing programs
• Maintain company vehicles within safe operating standards
• Managing inventory and cash assets
• Meeting company standards for quality, customer service and safety
• Meeting sales and revenue goals, implementing marketing and growth plans
• Prepare daily work schedules, assign tasks, evaluate employee performance; discipline, enforce company policy and terminate when appropriate
• Provide a safe, clean environment for customers and associates
• Recruit, hire, and train to ensure efficient operations
• Set goals and conduct weekly staff meetings
• Store Management
• Train and develop associates
• All other duties deemed necessary for effective store management

Qualifications

• Effective organizational skills
• Established selling skills
• Good communication skills
• Handle multiple priorities simultaneously
• Learn and become proficient in POS system
• Maintain professional appearance
• Must be able to read, write and communicate effectively in person and over the phone with employees and customers
• Negotiate and resolve conflict
• Plan, organize, delegate, coordinate and follow up various tasks and assignments
• Recognize and solve problems
• Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
• Regular and consistent attendance, including nights and weekends as business dictates

Education and Experience

• Any combination of education and experience providing the necessary skills and knowledge are acceptable. Typical qualifications would be equivalent to:
• Associate or Bachelor’s degree with course work in business, accounting, marketing or management.
• Two years’ experience in retail or other business emphasizing customer service, account management or merchandising.

General Physical Requirements

• Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
• Stooping, bending, pulling, climbing, reaching and grabbing as required
• Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
• Prolonged driving and standing
• Must be able to work in and outdoors in a variety of climates and weather conditions