General Manager

Jones Lang LaSalle Incorporated; Boston, Northern (MA, KY); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, vision, and retirement

Professional development

Growth potential

Leading global real estate services

Job summary

Jones Lang LaSalle (JLL) in Boston seeks an experienced General Manager to lead our property management operations. This senior role oversees all aspects of property performance, team management, and client relationships to deliver exceptional results for our managed portfolio.

The ideal candidate has 5–7 years of progressive property management experience, strong financial acumen, and leadership capabilities.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Property Management, or related field.
• Minimum 5-7 years of progressive property management experience.
• Real Estate license and/or CPM (Certified Property Manager), RPA (Real Property Administrator), or ARM (Accredited Residential Manager) designation strongly preferred.
• Proven track record of managing commercial and/or multifamily properties.
• Demonstrated expertise in financial management, budgeting, and P&L accountability.
• Strong leadership and team management capabilities.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency with property management software and Microsoft Office Suite.

Responsibilities

• Develop and execute strategic plans to optimize property performance, increase asset value, and achieve financial objectives.
• Build and maintain strong relationships with property owners, investors, and key stakeholders.
• Identify opportunities for portfolio growth and operational improvements.
• Lead annual business planning, budgeting, and forecasting processes.
• Oversee preparation and management of operating and capital budgets for assigned properties.
• Monitor financial performance against targets and implement corrective actions as needed.
• Review and approve financial reports, variance analyses, and performance dashboards.
• Ensure accurate and timely financial reporting to ownership and stakeholders.
• Drive revenue optimization and expense management initiatives.
• Direct day-to-day property operations including maintenance, tenant services, vendor management, and facility improvements.
• Ensure properties meet or exceed operational standards, safety requirements, and regulatory compliance.
• Oversee lease administration, tenant retention programs, and occupancy optimization.
• Manage capital improvement projects from planning through execution.
• Implement and monitor key performance indicators to drive operational excellence.
• Lead, mentor, and develop a high-performing property management team including property managers, assistant managers, and administrative staff.
• Establish performance objectives, conduct evaluations, and provide ongoing coaching and feedback.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Recruit, onboard, and retain top talent to build organizational capability.
• Serve as primary point of contact for ownership and executive-level client interactions.
• Ensure exceptional service delivery and responsiveness to client and tenant needs.
• Resolve escalated issues and manage complex stakeholder communications.
• Lead client presentations, property tours, and business reviews.
• Ensure compliance with all applicable laws, regulations, building codes, and lease agreements.
• Oversee risk management programs including insurance, safety protocols, and emergency preparedness.
• Manage vendor contracts, service agreements, and procurement processes.
• Maintain thorough documentation and reporting systems.

Skills

Leadership

Budgeting

Communication

Negotiation

Relationship-building

Education

Bachelor's degree in Business Administration, Real Estate, Property Management, or related field

Real Estate license, CPM/RPA/ARM designation preferred

Tools

Property management software

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you have deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking an experienced and dynamic General Manager to lead our property management operations. This senior leadership role is responsible for overseeing all aspects of property operations, financial performance, team management, and client relationships. The ideal candidate will combine strategic thinking with hands-on operational expertise to deliver exceptional results for our managed portfolio.

Key Responsibilities

Strategic Leadership & Business Development

• Develop and execute strategic plans to optimize property performance, increase asset value, and achieve financial objectives.


• Build and maintain strong relationships with property owners, investors, and key stakeholders.


• Identify opportunities for portfolio growth and operational improvements.


• Lead annual business planning, budgeting, and forecasting processes.

Financial Management

• Oversee preparation and management of operating and capital budgets for assigned properties.


• Monitor financial performance against targets and implement corrective actions as needed.


• Review and approve financial reports, variance analyses, and performance dashboards.


• Ensure accurate and timely financial reporting to ownership and stakeholders.


• Drive revenue optimization and expense management initiatives.

Operations Management

• Direct day-to-day property operations including maintenance, tenant services, vendor management, and facility improvements.


• Ensure properties meet or exceed operational standards, safety requirements, and regulatory compliance.


• Oversee lease administration, tenant retention programs, and occupancy optimization.


• Manage capital improvement projects from planning through execution.


• Implement and monitor key performance indicators to drive operational excellence.

Team Leadership & Development

• Lead, mentor, and develop a high-performing property management team including property managers, assistant managers, and administrative staff.


• Establish performance objectives, conduct evaluations, and provide ongoing coaching and feedback.


• Foster a culture of accountability, collaboration, and continuous improvement.


• Recruit, onboard, and retain top talent to build organizational capability.

Client & Tenant Relations

• Serve as primary point of contact for ownership and executive-level client interactions.


• Ensure exceptional service delivery and responsiveness to client and tenant needs.


• Resolve escalated issues and manage complex stakeholder communications.


• Lead client presentations, property tours, and business reviews.

Risk Management & Compliance

• Ensure compliance with all applicable laws, regulations, building codes, and lease agreements.


• Oversee risk management programs including insurance, safety protocols, and emergency preparedness.


• Manage vendor contracts, service agreements, and procurement processes.


• Maintain thorough documentation and reporting systems.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Property Management, or related field


• Minimum 5-7 years of progressive property management experience


• Real Estate license and/or CPM (Certified Property Manager), RPA (Real Property Administrator), or ARM (Accredited Residential Manager) designation strongly preferred


• Proven track record of managing commercial and/or multifamily properties


• Demonstrated expertise in financial management, budgeting, and P&L accountability


• Strong leadership and team management capabilities


• Excellent communication, negotiation, and relationship-building skills


• Proficiency with property management software and Microsoft Office Suite

Preferred

• Experience managing Class A properties or large-scale portfolios


• Knowledge of sustainable building operations and LEED principles


• Experience with capital improvement projects and construction management

Core Competencies

• Strategic thinking and business acumen.


• Financial analysis and budget management.


• Team leadership and talent development.


• Client relationship management.


• Problem-solving and decision-making under pressure.


• Attention to detail with strong organizational skills.


• Adaptability in a fast-paced, dynamic environment.

Physical Requirements

This position requires regular property site visits. Ability to walk properties, climb stairs, and inspect building systems and common areas. Office-based work with occasional evening or weekend availability for emergencies or special events.

What We Offer

• Competitive compensation package including base salary and performance-based incentives.


• Comprehensive benefits including health, dental, vision, and retirement plans.


• Professional development opportunities and continuing education support.


• Collaborative work environment with growth potential.


• The opportunity to work with a leading global real estate services firm.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 115,000.00 – 135,000.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site -Boston, MA, Wellesley, MA

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions


• Comprehensive Medical, Dental & Vision Care


• Paid parental leave at 100% of salary


• Paid Time Off and Company Holidays


• Early access to earned wages through Daily Pay

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.