Activate Games Assistant Manager

Activate Games; Louisville (KY); On-site; USD 45,000 - 70,000; Full time

Job summary

Activate America LLC in Louisville, KY is seeking a dynamic Store Manager to lead daily operations and deliver outstanding guest experiences. This role keeps you on the move, coordinating with the General Manager to meet sales targets and maintain high service standards in a fast-paced environment.

You'll oversee inventory, technology systems, and staff, adapt to busy shifts through evenings and weekends, and actively engage with customers during gameplay to ensure fun and safe experiences.

Qualifications

• Excellent communicator with strong time-management and multitasking abilities.
• Proven leadership skills with ability to motivate a team.
• Strong knowledge of computer hardware, software, operating systems and networking concepts.
• Willing to work evenings, weekends, and holidays.
• Able to stay calm and adapt to unforeseen situations.
• Outgoing, energetic, and capable of guiding a crowd.
• Commitment to delivering exceptional customer experience.
• Willing to work various shifts starting as early as 9 am and ending as late as 1 am.

Responsibilities

• Oversee store operations alongside the store manager.
• Ensure proper functioning and upkeep of technology systems.
• Check customers in, take payments, and manage reservations.
• Brief new groups before game starts.
• Monitor gaming area and explain rules as needed.
• Participate in games to ensure an excellent customer experience.
• Maintain rooms with cleaning, painting, and maintenance.
• Troubleshoot and perform minor repairs during malfunctions.

Skills

Communication skills

Leadership

IT troubleshooting

Flexible scheduling

People skills

Customer service oriented

Tools

IT hardware

Software knowledge

Operating systems

Networking concepts

Job description

DESCRIPTION OVERVIEW

We are currently seeking active, passionate, and customer service‑savvy professionals for the role of Manager. This position keeps you constantly on the move, with limited time spent sitting down. It may involve tasks that require you to be actively present and responsive in a fast‑paced work environment.

A Store Manager plays a crucial role in supporting the operations and success of Activate. They report to and work closely with the General Manager to ensure the smooth functioning of day‑to‑day activities and contribute to achieving sales targets and delivering excellent customer service.

Activate is taking entertainment into the future by fusing technology and physical activity together to create live‑action gaming experiences. You and your group enter a game experience and become players who actively and mentally complete challenges.

Key Responsibilities

• Collaborate with the store manager to oversee store operations, including inventory management and adherence to company policies and procedures.
• Ensure the proper functioning, upkeep, and repair of various technological systems, equipment, and infrastructure within Activate.
• Check customers in, take payments, and make reservations.
• Brief new groups prior to the start of the game.
• Monitor customers in the gaming area and provide explanations if necessary.
• Participate with customers in active games if needed to ensure customers have an excellent experience.
• Maintain the rooms by cleaning, painting, and any required maintenance.
• Troubleshoot, identify and make minor repairs in the event of a malfunction.

Required Skills and Qualifications

• Strong communication, multi‑tasking, and time‑management skills.
• Demonstrated leadership qualities, including motivating and inspiring a team to achieve goals, resolving conflicts, and fostering a positive work environment.
• Proficiency in computer hardware, software, operating systems, networking concepts, and troubleshooting methodologies.
• Must be flexible and available to work evenings, weekends, and holidays.
• Ability to adapt to unforeseen situations in a calm and efficient manner.
• Must be a people person — energetic, friendly, outgoing, and able to command attention in a crowd.
• A strong customer service orientation with a commitment to delivering an exceptional customer experience.
• Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am. Managers will work within the given availability.

Learn more about us at: https://playactivate.com/

Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam‑era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.