General Manager

Community Choice Financial Family of Brands; Bluffton (SC); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross-brand opportunities

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D Insurance

Voluntary benefits

Employee assistance program

Discount marketplace

Paid time off (12 days first year)

Jeans and sneakers dress code

Job summary

TitleMax in Bluffton, SC seeks a General Manager to lead daily store operations and drive revenue growth. You will coach the team, ensure compliance, and deliver world-class service to build brand loyalty in a high-performance environment.

Your development is supported through hands-on coaching, executive exposure, and training programs designed to equip you to impact the team, customers, and career trajectory.

Qualifications

• Experience managing retail/loan operations.
• Ability to lead and develop a team.
• Strong customer service and sales skills.
• Knowledge of loan/pawn processes.

Responsibilities

• Manage overall store performance by meeting or exceeding Company standards.
• Coach, lead, and develop all team members to grow the business and revenue.
• Identify local marketing opportunities and host community or in-store events.
• Examine, evaluate, and process loan/pawn applications and assess risk.
• Enforce adherence to quality standards and procedures.

Skills

Team Leadership

Customer Service

Sales

Coaching

Operations Management

Staff Development

Tools

POS Systems

Job description

General Manager

TitleMax

Bluffton, SC

As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It’s a high-performance, customer-focused environment designed to inspire growth and innovation.

Your Opportunity

As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It’s a high-performance, customer-focused environment designed to inspire growth and innovation.

While you’re pouring into your team’s development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.

Compensation

What We Offer

This position has an hourly pay rate of $19.25 and is eligible for performance bonuses.

The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Performance-based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!
• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do - Essential Duties And Responsibilities

• Manage overall store performance by meeting or exceeding Company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
• Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
• Enforce adherence to quality standards, procedures, and