General Manager

Papa John's International , Inc.; Big Creek (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Papa Johns International, Inc. is seeking a General Manager for Corporate Restaurant Operations to oversee all functions of a Papa Johns restaurant and ensure profitability. You will lead with a self-sufficient mindset, enforce company policies, procedures, programs, and systems, and coordinate planning and forecasting.

This position manages operations, directs team members, and ensures compliance with safety and quality standards while driving customer satisfaction and store performance.

Qualifications

• Monitors product quality and customer service to identify deficiencies and ensure standards.
• Oversees recruiting to meet staffing needs and enforces uniforms/appearance standards.
• Manages sales goals against budget and previous year through customer service and local marketing.
• Manages profit goals and controllable costs within budget; uses the FOCUS System to monitor and adjust.

Responsibilities

• Monitor product quality and customer service standards, address deficiencies and respond to customer concerns; solicit feedback to improve operations.
• Oversee recruiting, set performance expectations, conduct reviews, and drive team development and recognition.
• Manage sales against budget by ensuring prompt service and implementing local marketing to boost ticket average and order frequency.
• Control costs (food, labor) and ensure inventory and assets are well managed and safe; oversee maintenance and security.

Skills

Leadership

Operations mgmt

Staff development

Customer service

Forecasting & budgeting

Quality standards

Training

Tools

FOCUS System

Inventory system

Cash handling

Job description

Job Summary

The General Manager for Corporate Restaurant Operations m ana g esandass u m es r espons i b i l i t y f or a l l f u n c t i o n s o f a P a p a J o h n s r e s t a u r a n t t o ens u r e r e s t a u r a n t p r o f i t a b i l i t y. T h i s i sacc o m p l i s h e dbybe i n g a s e l f - s u f f i c e n t l e a d e r , m a k i n g q u a l i t y dec i s i o n s , a n d ensuring proper planning, forecasting, and systems are in place. O t h e r r e s p o n s i b i l i t i e s i n c l u d e t h e m a n a g e m e n t o f p e r a t i o n s i n c l u d i n g the e x e c u t i o n o f a l l C o m p a n y p o l i c i e s, p r o c e d u r e s, p r o g r a m s, a n d s y s t e m s . E n s u r e a m o r p l e n E n s u r e s c m p l i n e w i t h a l l

This position oversees all operational aspects of a Papa Johns restaurant including execution of all Operations Manager duties when that position is unavailable/unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable/unfilled, restaurant team members and delivery drivers report to the General Manager.

Duties and Responsibilities (other duties as assigned)

• Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern.Professionally and promptly respond to all customer concerns or issues.Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Oversee training and execution of quality standards.

• Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards. Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports.Document performance issues and take appropriate disciplinary action, up to and including termination.Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.

• Manage sales goals against budget & prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.

• Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits.Execute administrative and cash management duties.Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.