General Manager

Papa Johns; Sussex (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Papa John's in Wisconsin is seeking a General Manager to lead a corporate restaurant operation and drive profitability. You will oversee all restaurant functions, ensure policy compliance, and manage planning, forecasting, and systems to deliver results.

As the primary leader, you will supervise Operations Manager duties when needed, recruit and develop staff, monitor quality standards, and build a strong local presence through customer service and community engagement.

Responsibilities

• Monitor product quality and customer service standards, address deficiencies, and respond to customer concerns.
• Oversee recruiting, performance reviews, disciplinary actions, and staff development.
• Manage sales goals, implement local marketing, and improve community presence.
• Manage profit, cost controls, budgeting, inventory, and cash management; ensure safety and maintenance.

Job description

Job Summary

The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa John's restaurant to ensure restaurant profitability.

This is accomplished by being a self‑sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. Other responsibilities include the management of operations, execution of all Company policies, procedures, programs, and systems. Ensures compliance with all federal, state and local laws and ethical business practices.

This position oversees all operational aspects of a Papa John's restaurant including execution of all Operations Manager duties when that position is unavailable or unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable or unfilled, restaurant team members and delivery drivers report to the General Manager.

Responsibilities

• Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Oversee training and execution of quality standards.
• Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards. Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.
• Manage sales goals against budget and prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency. Seek additional sales through traditional and non‑traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manage profit goals against budget and prior year. Ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the FOCUS System. Develop and implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manage the company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure the restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

Legal Statements

Papa John's is a Federal Contract employer who participates in E‑Verify to confirm employment eligibility for each new team member. Papa John's is an Equal Opportunity Employer.