General Manager

Papa John's International , Inc.; Columbia (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Papa John’s International, Inc. is seeking a General Manager for Corporate Restaurant Operations to oversee all functions of a Papa John’s restaurant, ensuring profitability and adherence to Company policies, procedures, programs, and systems.

This role ensures compliance with federal, state, and local laws and sponsor regulations. The General Manager oversees all operational aspects including coverage of Operations Manager duties when unavailable, with reporting lines to Operations Manager or

Responsibilities

• Monitor product quality and customer service standards; address deficiencies and respond to concerns; use feedback to improve restaurant operations and brand loyalty.
• Oversee recruiting; set performance expectations; conduct reviews; document issues; coach and develop staff; implement recognition programs.
• Manage sales goals against budget by ensuring prompt service; execute plans to improve sales trends; expand local marketing and community presence.
• Control costs (food, labor, other) within budget; utilize FOCUS System; plan inventory to meet demand; ensure assets, safety and maintenance.

Job description

Job Summary

The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa Johns restaurant to ensure restaurant profitability. This is accomplished by being an effective, effective leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensure compliance with all federal, state and local laws and the regulations business sponsors.

This position oversees all operational aspects of a Papa Johns restaurant including execution of all Operations Manager duties when that position is unavailable/unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable/unfilled, restaurant team members and delivery drivers report to the General Manager.

Duties and Responsibilities (other duties as assigned)

• Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Oversee training and execution of quality standards.
• Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards. Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.
• Manage sales goals against budget & prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.