General Manager

Middletown Hotel Management Company; Beavercreek (OH); Presencial; USD 110.000 - 170.000; Jornada completa

Descripción de la vacante

Middletown Management seeks a General Manager to lead the operations of its hotel properties, driving top-line revenue while controlling costs. The GM will supervise management teams and front-line staff, ensuring compliance with brand standards and all regulations.

The role emphasizes strategic planning, budget development, and hands-on leadership to maximize revenue and guest satisfaction across all departments.

Formación

• At least 6 years progressive experience in a hotel or related field or 4-year degree with 4–5 years of related experience
• Must be proficient in Windows operating systems, company-approved spreadsheets and word processing
• Must have valid driver's license for the applicable state
• Strong leadership and problem-solving skills
• Excellent speaking, reading and writing skills for effective communication across hotels
• Ability to convey information clearly and evaluate alternate courses of action quickly
• Ability to work in stressful, high-pressure situations and maintain composure
• Familiarity with maintenance, housekeeping and F&B operations
• Ability to manage budgets, cash flow and cost controls
• Ability to analyze financial data and contribute to revenue management
• Strong listening, clarification and resolution skills with co-workers and guests
• Ability to understand financial information and basic arithmetic including annual budget, P&L and revenue management

Responsabilidades

• Approach all encounters with guests and employees in an attentive, friendly, courteous, service-oriented manner
• Maintain high standards of personal appearance and grooming per brand standards
• Comply with Middletown Management standards and regulations for safe, efficient hotel operations
• Comply with certifications as applicable: Food Handlers, Alcohol Awareness, CPR and First Aid, Brand Certifications
• Lead daily sales meetings with Director of Sales to focus on prospecting and calls and potential business results
• Assist in creating and implementing the hotel's annual budget and monitor performance
• Play a pivotal role in hotel sales, including calling on top accounts and meeting with on-site contacts
• Tour operating departments daily and adjust as needed via department heads
• Conduct weekly staff meetings and training sessions per Middletown Management standards
• Conduct monthly financial calls and reviews with department managers
• Adhere to Middletown Management policies and train new managers to ensure compliance
• Ensure training in service standards across departments using Middletown SOPs
• Foster a positive, team-oriented environment focused on guest satisfaction
• Complete property visits and provide trip reports
• Inspect rooms weekly with Housekeeping and Property Engineer
• Ensure timely submission of financial documents to Corporate Office
• Oversee maintenance and cleanliness of property, including preventive maintenance programs
• Ensure employees are attentive, friendly, courteous, and efficient in interactions
• Review weekly and monthly financial position and reforecast as needed
• Perform department manager performance appraisals per SOPs and ensure compliance
• Motivate, coach, counsel and discipline management personnel per SOPs
• Ensure fair and equitable treatment of all employees
• Meet with clients on-property to support sales
• Be present in public areas during peak times to assist guests
• Maintain hotel safe procedures and monthly safe audits
• Conduct bi-monthly credit meetings and participate in credit policies
• Complete corporate training modules and certify to train others as required
• Ensure all scheduled meetings take place on the property

Conocimientos

Leadership

Operations Management

Budgeting

Communication

Strategic Planning

Problem-solving

Staff Development

Time Management

Customer Service

Educación

4-year college degree

Related experience in hotel management

Herramientas

Windows OS

Microsoft Excel

Word processing

Descripción del empleo

Position: General Manager

Reports to: Director of Operations

POSITION SUMMARY:

The General Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for the hotel(s) they support. He or she is charged with responsibility for all aspects of operations for their assigned properties; providing support supervision and guidance to their management teams and front line associates. He or she will ensure that financial performance is optimized that high quality product and service levels are maintained and that the hotels are operated in compliance with state federal and local regulations as well as Company and brand standards.
The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the linchpin for communications with guests and clients associates ownership corporate representatives brand representatives and key vendors.

QUALIFICATIONS:

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
• Must have valid driver's license for the applicable state.
• Strong leadership and problem-solving skills will be used.
• This person will need to have strong speaking reading and writing skills to ensure effective communication throughout the hotels.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must know the basic operation of the maintenance, housekeeping and food & beverage departments
• Must complete a daily inventory
• Must understand cash flow and cost controls.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions including the annual budget, P&L and revenue management.

JOB RESPONSIBILITIES:

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain high standards of personal appearance and grooming which include compliance with Middletown Management dress code and wearing a name tag when working (per brand standards).
• Comply with and ensure adherence to Middletown Management's standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid, and Brand Certifications.
• In conjunction with the Director of Sales ensure daily sales meetings focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Assists in the creation and implementation of hotel's annual budget plan and monitors performance of the hotel throughout the year.
• Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis.
• Tour the operating departments daily making adjustments as needed via department heads.
• Conduct weekly staff meetings including weekly training sessions presented by managers and self using the steps to effective training according to Middletown Management's standards and the review of previous and future sales and operations efforts.
• Conduct monthly financial calls with properties in a timely fashion
• Hold a monthly financial review with all department managers and available supervisors.
• Adhere to all Middletown Management policies and procedures and train new managers to ensure compliance.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Middletown Management standards.
• Assist in creating a positive team-oriented environment which focuses on the guest through employee development and motivation.
• Complete property visits on a consistent basis and provide trip reports accordingly.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar.
• Ensure that the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests managers and all other employees.
• Review weekly and monthly financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
• Perform all department manager performance appraisals according to Middletown Management S.O.P.’s and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
• Motivate coach counsel and discipline all management personnel according to Middletown Management S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Ensure that all employees receive fair and equitable treatment according to Middletown Management S.O.P.'s.
• Meet sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort.
• Be in the public areas during peak times greeting guests and offering assistance as needed.
• Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
• Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.