General Manager

Malibu Jack's; Baton Rouge (LA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Employee discount

Paid time off

Job summary

Five Star Parks & Attractions is seeking a General Manager in Baton Rouge to oversee the local operation, staff, budgets, and guest experience. You will set strategic goals, drive profitability, and lead a team of 40-80+ staff across multiple departments.

Successful candidates will be proven leaders with strong communication, decision-making, and risk management skills, committed to safety and exceptional guest service at a busy entertainment venue.

Qualifications

• Must be at least 21 years of age.
• Bachelor’s degree or equivalent combination of relevant education and experience.
• At least five years of management or supervisory experience.
• Must be able to work weekends and holidays.
• Must be able to work up to 50 hours per week, availability to work every weekend.
• Able to stand for long periods of time.
• Able to lift 39lbs unaided.
• A valid driver’s license is required.
• Authorized to work in the United States.
• Employee discount.
• Paid time off.

Responsibilities

• Oversee day-to-day operations to meet and exceed company standards, best practices, and policies.
• Manage all financials, including sales, expense budgets, labor, and COGs.
• Ensure clear communication with the team daily.
• Balance working in the business vs. on the business to produce results.
• Lead Sales & Marketing programs, LTOs, and rollouts.
• Handle guest/community interactions and escalate issues as needed.
• Coordinate staffing with Recruiter to maintain proper staffing levels.
• Ensure training compliance with training director and location manager.
• Prioritize safety with safety director and location manager.

Skills

Leadership

Team management

Communication

Decision-making

Strategic thinking

Attention to detail

Time management

Problem solving

Education

Bachelor's degree or equivalent

Tools

POS systems

Business tools

Job description

Description

General Manager
Location: Celebration Station of Baton Rouge
Position Type: FT Salary

Company Overview:
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.

Job Summary:
Five Star Parks & Attractions creates an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment. We are looking for a General Manager to oversee the local business unit's staff, budgets, and operations. General Manager responsibilities include formulating overall strategy, managing people, and enforcing policies. To succeed in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while maximizing our profits.

Accountabilities

• Deliver a 5-star guest experience (every guest leaves happy)
• Create a results-driven culture for all day-to-day operations
• Lead a team of 40-80+ staff to meet and exceed company standards.
• Design strategy and set goals for growth
• Oversee recruitment and training of new employees
• Prepare regular reports to corporate management (i.e. receipts, payouts, P&L, etc)
• Provide solutions to issues (e.g. sales loss, profit decline, employee conflicts, loss of business to competitors)

Principles Duties and Responsibilities

• Oversee and engage in all day-to-day operations to meet and exceed company standards, best practices, and policies
• Manage all aspects of the financials, including sales, meeting expense budgets, labor management, and COGs
• Ensure clear communication with the team at all levels each day
• Balancing working in the business vs. on the business to produce results
• Sales & Marketing – successfully working with the team on all programs, LTOs, rollouts
• Handling all guest/ community interactions, resolving escalated issues or questions as needed
• Work with the Recruiter to maintain proper staffing levels for all positions
• Working with the company training director and location training manager to ensure training compliance
• Working with the company safety director and location safety manager to ensure safety compliance and the safety focus is the team’s top priority
• Ability to work with various business tools, games, and POS systems
• Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities
• Strong leadership skills
• Strong teamwork ethic and attitude
• Great communication skills (written, verbal, and through actions)
• Problem-solver with proven decision-making
• Passion for their work
• Time management and a sense of urgency
• Coach to the standards and ensure accountability
• Strategic thinking
• Meticulous attention to detail

Education, Qualifications, and Experience

• Must be at least 21 years of age
• Must have a bachelor’s degree or equivalent combination of relevant education and experience
• Must have at least five years of management or supervisory experience
• Must be able to work weekends and holidays
• Must be able to work up to 50 hours per week, availability to work every weekend
• Able to stand for long periods of time
• Able to lift 39lbs unaided
• A valid driver’s license is required
• Authorized to work in the United States
• Employee discount
• Paid time off

Experience

• Operations management: 5 years (Required)

Weekly day range

• Must work 50 hours every week. Five-day work week. No split shifts
• Expected to work 2 out of 3 days on Friday, Saturday, and Sunday. (At least 1 Sunday a month)

Notice of E-Verify Participation

Five Star Parks & Attractions participates in the E-Verify program.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.