General Manager

Compass Group, North America; Baltimore (MD); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Job summary

Levy Sector at the Baltimore Convention Center seeks a General Manager to balance floor supervision, administration, and coaching while hosting groups. You will drive guest experiences and uphold The Levy Difference in a fast-paced hospitality setting.

You will lead banquet operations, ensure service quality, safety, and compliance, and mentor managers across the venue. A strong background in hospitality leadership and financial acumen is essential.

Qualifications

• 5+ years of leadership experience in hospitality or event operations.
• Bachelor's degree in Hospitality Management or related field preferred.
• Strong financial acumen and cost-control knowledge.
• Proficiency with business and operational technology systems.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead banquet and event operations, ensuring efficient setup, service, and breakdown.
• Maintain high standards for guest service, food quality, safety, sanitation, and alcohol compliance.
• Build strong relationships with clients, guests, team members, and venue partners.
• Manage labor, inventory, budgets, scheduling, forecasting, and operational reporting.
• Ensure proper use of company systems and adherence to company policies and procedures.
• Recruit, train, coach, and develop managers and team members.
• Foster a positive, collaborative work environment focused on accountability and performance.

Skills

Leadership

Communication

Financial acumen

Cost controls

Relationships

Education

Bachelor's degree in Hospitality Management or related field

Job description

Levy Sector

Salary: $105-120,000

Other Forms of Compensation: Bonus Eligiable

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As a General Manager at the Baltimore Convention Center, you are responsible for maintaining a balance between floor supervision, administration, team member training and mentoring, and hosting/communicating with groups. Strive to exceed guest expectations while executing "The Levy Difference".

Key Responsibilities

• Lead banquet and event operations, ensuring efficient setup, service, and breakdown.

• Maintain high standards for guest service, food quality, safety, sanitation, and alcohol compliance.

• Build strong relationships with clients, guests, team members, and venue partners.

• Manage labor, inventory, budgets, scheduling, forecasting, and operational reporting.

• Ensure proper use of company systems and adherence to company policies and procedures.

• Recruit, train, coach, and develop managers and team members.

• Foster a positive, collaborative work environment focused on accountability and performance.

Qualifications

• 5+ years of leadership experience in hospitality, food service, retail, or event operations.

• Bachelor's degree in Hospitality Management or related field preferred.

• Strong financial acumen and understanding of labor and cost controls.

• Proficiency with business and operational technology systems.

• Excellent communication, leadership, and relationship-building skills.

• Passion for hospitality and delivering exceptional guest experiences.

Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off Plan

• Paid Parental Leave

• Holiday Time Off (varies by site/state)

• Personal Leave

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable acc accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.